Cancelled an order by mistake

[33hussar]

Hi, I recently sold an item to a person in Spain from the UK. The item was posted early, prior to payment (I know a silly thing to do and not something I will repeat). The item arrived but payment was never made. I tried to raise an issue with the buyer but had to work through the Ebay site in Spanish, thinking I was going onto a range of options I selected a button that then cancelled the transaction. I did not mean to cancel it and have found no way of reversing that decision. How can I correct it and make the listing currently outstanding in terms of payment? I can't even get a response from the buyer despite emails and messages. I simply want to wanr folk about this person in case the same thing happens again.

Thanks

[red_magpie]

If you have cancelled the sale, even by mistake, that's the end of it.

If you cancelled it correctly, throughthe resolution centre, you should at least get a credit for your final value fee.

If you had used ebay's new procedure for cancelling unpaid items he buyer would have received a strike for not paying, but if it was cancelled by accident I don't suppose you did this.

All you can do now is write it down to experience. Don't try to leave any critical feedback comments, or eBay may remove it and penalise you for feedback policy violation. Sellers are not allowed to leave anything except positive feedback and comments for buyers.