Buyer scammed me over Click & Collect for £600

[havocdealz]

Hi,

I sold an item for £600 and they collected it, opened a chargeback and won. I wish I didn't accept managed payments now.

I submitted proof of tracking and they still won when it was tracked. Ebay said it was sufficient.

I told them to appeal it, and no reply for weeks when they said it'll be 24-48 hours.

I also stated that it says 'collected' and eBay seller protection states:

You have provided proof of delivery, which includes all of the following:

• Tracking number provided by the shipping company (uploaded by the date in the payment dispute notification)
• A delivery status of "delivered"
• Date of delivery
• Recipient's address, matching the address on the order (including the city, county, postcode or international equivalent)
• Proof of signature confirmation if an order has a total cost (including shipping and taxes) of £450 or more, uploaded as an image while contesting the payment dispute

Or

You have validated the identity of the person picking up the item and provided proof of collection while contesting the payment dispute, which includes all of the following:

• Date of collection
• Store of delivery, matching the delivery address on the order
• Order ID, item number, item title, and price paid
• The customer’s signature on the pickup form

Does anyone know what I can do in this case. I'm in a vulnerable position and that £600 is a lot to me. It striked all my profit away for the whole month of sales, if not more. Can I take action on it with another company that deals with complaints/regulates eBay?

Thanks for any help if anyone has answers. 😞

[havocdealz · Accepted solution]

I phoned and got it reopened

Won the case guys!

Make sure to always phone to reopen the case, and have a good tracking ready!

[redwick1 · Accepted solution]

That is brilliant news. I cant remember ever hearing of ebay opening up a case and the seller winning. Perhaps ebay has turned the corner but whatever that is excellent

[papso22]

This is appalling but eBay are a law unto themselves and you have to keep trying to appeal it.  You can also write a complaint to the address in the user agreement and you might get a response if you use their Twitter site to complain.  They might also have a Facebook site.  Go public, they are ignoring their own rules on seller protection. 

[havocdealz]

I wish it was as easy as that, I've tried, it just says call customer service. I asked for an appeal twice, they both said they did it. When I called, they said there's no appeal case

[redwick1]

Was your tracking signed for?. If not then that could be why you lost the dispute. If it was the you should have won the dispute. Contact Citizens advice for their help and as suggested write to the address on the user agreement.

[havocdealz]

Yep, and I actually won when reopened 🙂

[arkwebus]

That is very odd because if using "Click and Collect"  by which you deliver to a store for the buyer to pick up [and I would certainly never use it] I understand the sellers liability to end when it is delivered to the store.

This is what eBay says:

It gives sellers an added layer of protection as once an item – in the correct condition – is received at an eBay collection point and the buyer has been notified, you are completely protected against ‘Item not received’ cases.

@havocdealz