Buyer opened case for wrong seller

[uk-bargains]

Hi,

I have a case  which a buyer has opened but for the wrong seller as the message in the case details states ''thermometer'' and also they've sent a clear picture with a broken thermometer, they have bought bin liners from us originally , I have sent the buyer a message with no response and also I've contacted ebay and they've said that they cannot close the case only after 3 days , they said they know the buyer is at fault, but it baffles me that it's a clear case that the buyer has gotten it wrong but yet ebay can only wait until after 3 days to close it unless the seller closes it first ,is this correct ? I would greatly appreiate your help with this . Thank you

[red_magpie]

If it's clear that it's been opened for the wrong item, I don't know why eBay can't close it immediately in your favour. After all, they often close cases within minutes when found in the buyer's favour.

That said, it's eBay's site and they will do whatever suits them. I take it that you have formally responded to the case, and not simply phoned them? Whatever you do, be careful to follow the case procedure to the letter, through the resolution centre.

Ridiculous as it sounds, it would surprise none of us here if eBay found in the buyer's favour simply because you didn't respond within the time limit of three working days. If this happened, the refund would be automatic and you probably wouldn't even have a right of appeal.

[uk-bargains]

Hi,

Thank you for getting back to me, I've sent a message to the buyer through
the case details that was raised asking them to kindly close it , even
though it is a clear case of wrong seller , the rep said that they can see
I have messaged them so I have to wait for their response, sounds a bit
crazy toe to be honest, there is a deadline of the 28th July to respond to
the to request and I am stuck to be honest as I just want it closed.