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Buyer has broken my item
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24-02-2021 8:07 PM
How do I complain about the buyer mishandling a keyboard that he bought from me? He is claiming that it was damaged in the post but on inspection it looks like the keys have been broken by lifting it from the keys! Why would someone pick it up that way and not by holding the case? Thank you so much. This is the first time this has happened to me and I don't know what to do. Very upsetting.
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24-02-2021
8:44 PM
If buyer has opened a not as described case, it is up to you to deal with it and refund. If you don't buyer can escalate to ebay who will at your expense, you do not get a refund of the selling fee but you do get a damaging Defect.
You can report for abuse of the return process, but as ebay never see what is sent or returned, nothing will be done about it.
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