Buyer claims not recognised transaction yet has left positive feedback

[maribahrou-1]

Hi, I sold a blouse 25/06/21 2nd Class. No tracking details. Informed buyer it has been dispatched. Buyer replied thanks. Positive feedback received saying Lovely Top with smiling emoji. One month later payment withheld as buyer does not recognise transaction. Took screen shots of all messaging and feedback and messaged buyer with photographs. No reply yet.

Ebay advised to refund as it is from outside/ bank and that I cannot win without tracking details and I would incur a charge of £20.00. Went to the dispute page, no chance to show photos all they want is proof of delivery.

Ebay agree I have proof the item was received  due to positive feedback left and replies to messages. Ebay said to refund and then after case closed to appeal, from the evidence I would get my money back from them. The agent was very nice and said to give 24 hours for a reply. I am still thinking it must be a mistake/oversight on the buyers part. It is not much money, so not worth the energy to claim transaction as not recognised fraudulently when I have the proof. Even if someone used the buyers card to buy the item, surely the messages went to the buyer and where did the feedback come from? Now the buyer has photos of the transaction, messages and feedback so if they did not make the transaction then they can at least see the transaction was made and hopefully respond one way or another. 

It is not about the money it is the principal of the matter. I have evidence to show to the outside party claim but no place to show it and no idea who/ which bank stopped the payment. Someone received the item, thanked me and left feedback?  All very strange for the grand price of £7.40

[tobiasd4]

Ebay will say buyer may have left feedback by mistake.

You must always add tracking to ebay when marking as posted,

as long as tracking shows delivered, you win case.

Keep POP for 13 months, as this is how long buyer can claim unauthorised use of card.

[maribahrou-1]

In reply to tobiasd4. Thank you for your response. The buyer has replied to me saying she doesn't know what is going on and has not opened any dispute. It is all very strange. Another eBay customer service member today got me to write in the tracking detail box the "buyer sent positive feedback" and that "ebay have seen this as proof of valid transaction" I have explained to the buyer that she should contact her bank to stop this action re unrecognised transaction. So I will await the outcome on this. Could this be a mistake at ebay, or is the buyer trying to pull a fast one and seen she has been caught out? Who knows.

[maribahrou-1]

So after showing buyer has left feedback for item and also messaged me to say she does not know what is going on and has not opened a dispute the outcome is that the case has been found in the buyers favour and I have to refund and also pay eBay a £14.00 dispute fee. I disputed on their advice, was told I had a good case as buyer has left positive feedback and also message denying opening a dispute. If I don't pay it back I will also get a defect on my account. WTH, how is this even okay? She has said she has not opened a dispute. The dispute came from her bank originally. I am not letting this matter go easily. Why has the buyer not contacted her bank or ebay after admitting she doesn't know what is going on. Any advice on what my next steps are. I am disgusted to say the least.