Seller News: June 2026
Your June Seller News is here
Activity in Help from the Community
Getting paid for item buyer is colle ting
Hi just wondering how safe it is for me I've sold a large item that is 2k and buyer has paid for it via credit card through ebay he is collecting item soon my worry is after he collects item can he then claim back via his credit card leaving me witho...
Payment
Has anyone experienced a payment hold of over 30 days I’m currently waiting for a payout for an item that I sold on 5th May so it’s now 36 days! Advisors keep telling me that they have taken of the hold and I will get the payout in 24h. What can I do...
Bad buyers who don't, or have no intention of paying.
Is there a list of buyers who habitually don't pay after winning an auction? If so, where is it please? I can't believe there isn't one somewhere for all genuine sellers to access and cancel bids from said individuals. It appears that any negative fe...
Unable to deliver sold item as refunded
I've just got back from holiday out of the country. During this time I sold an item which I was unaware of and buyer contacted me to say they hadn't received it. I then informed buyer I was out of the country so not physically able to post. Advised b...
I am trying to purchase a bladed saw
I am trying to purchase a bladed saw, however I am being asked to provide my credit card as proof of my age, I don't hold a credit card, I never have, I am 66, I have a debit card but it has to be a credit card, how pathetic is that. The seller has l...
Buyer left positive feedback for an item and then opened an item not received case a week later
As the title states, a buyer bought an item and left positive feedback for it, then today, over a week later, they have opened an item not received case for the item. It was sent with second class post so I don't have proof of delivery but surely the...
Buyer trying to return item stating not as described, it is as described
Buyer trying to return item stating not as described, it is as described, the photo he is using indicating proof not as described is the same one from my listing. I don't think he should have a return option, he tried to cancel the order the day I po...
Waterproof lights
Got some lights for my lorry. The seller said they are waterproof, 3 weeks of fitting them they have water in them, now a month and a half I have 1 that is out another that is on its way, what should I do, contact the seller and they said they would ...
Items that re-appear when sold
Hi- has anyone had a situation where they have sold an item and it has re-appeared months later and has sold again? Thank you
Hoe leave good review of customer service
Just had a help with customer services over a refund issue and they were absoloutely fantsdtic. Great help. Is there someway to leave a good revirw of them?
TCP
Show you a picture of three bottles and when it arrives you only get one. Should be made to give every body that has bought the con another two bottles.
Dropshipping (selling of itmes not stocked)
So, during a recent dispute I was kindly sent this by eBay CS: "Further, I recommend you to report the seller if you feel the seller falsely advertised an item they do not have though they didn't mention not to possess the item. Once you report, our ...
mower blades
I wish to buy mower blades but dont have a credit cARD AT 72YRS OLD WITH NO DEBTS i DONT NEED ONE SO HOW CAN I PROVE AGE
Remove eBay provided desription
How do I remove the default eBay product description from my listing? For item number 117226385574, eBay has inserted its own item description right above mine. I only want my description to show. How can I fix this? I have 5 watchers, but no active ...
Refund for postage
How do I apply for a refund for postage on an item that was returned to me by the courier instead of delivering it to the buyer?
Resolved! Listed a car in Classified with option to make offers. Offers button not showing on add when listed.
I have tried to change this many times in change offer setting, says it has saved but when I go to listing still not got offers option. I have also tried to revise listing, says all there offers excepted and minimum will review .
Returns not accepted
I am looking for the quickest way, which I think is somewhere in seller preferences, to change all listings to "seller does not accept returns." I have listed an item and missed unchecking the box and now the buyer wants to return for a trivial reaso...
Seller is suspended
I bought some shoes which are the wrong size. The seller has promised to send another pair. However they have now been suspended or terminated and eBay won’t help. The ai help just cuts the issue off. How on earth do I speak to an agent?
How can I speak to an Agent? Bot is Saying Live Support Not Available?
I NEED to speak to eBay customer support and have a nightmare seller who is based in Chine (but claimed to be a UK seller). Didn't supply what they advertised, has no interest in honouring the sale, tried to communicate with them, flatly refused to s...
Help - Can I send through royal mail ?
Does anyone know the definitive answer on if I can send a 200ml scented diffuser via Royal mail or another carrier. I think it may be restricted but the information I keep getting is unclear. I have contacted Royal Mail to ask but this may take a few...
I've started a return and the Postman to collect from my home but I haven't a printer what shall I d
I've started a returns and thought the postman would be bring the returns label but they are not and I don't have a printer what shall I do.
Buying postage
Just get technical issues please try again later for 2 days now when trying to buy postage labels please can anyone can help me?
How i put that i have 2 items to sale
I list item to sale but where i put that 2 are available
Evri claims to have delivered to my buyer. My buyer says item not received.
Item number: 257515903594 - Evri claims to have delivered to my buyer. My buyer says item not received. Evri only provides "robot" interaction, with no way to talk with a human, and only limited options: starting with the assumption I'm the recipient...
Order number 11-14647-42819
I ordered an Apple Airpod 2nd Generation white charging case on 17th May 2026 with payment taken on the same date, and have still not received my goods. I purchased the item as a guest and, since opened an account under the email address used for the...
Item not posted and no communication
I bought an item on 16th April, seller said it would be 7-10 days to get it to me, after several messages to seller I’ve been fobbed off until 25th may when seller has stopped replying to messages and now it’s outside of eBay’s hasn’t arrived policy,...
Help
So eBay have suspended my listing for trying to sell outside eBay ???? I don’t know what’s wrong with the listing? Can’t get an answer from a human - going round in circles !!!!
Has anyone had their listing price altered? My listing was for £3.00 s delivery £2.94. But my item
My listing was altered to 81p a simply ridiculous sum of money and one that wouldn't have entered anyones head. I didn't know this had happened until it sold for 81p and delivery for a locker (never used one) I need EBAY to cancel this order as it's ...
Shop or no shop. Private or Business
Warning - This is a moan!I understand that a private seller can upgrade from 300 listings to 400 by paying £19.99 for a shop.What I don't understand is how someone who obviously buys bulk or makes things to sell by the hundreds can call themselves a ...
Alleged breach of BBE Policy.
Good morning,I have received a message informing me that as a seller my account does not meet the requirements of BBE Policy. They are threatening to suspend my account if I do not resolve the issue. I have reviewed the transaction referred to and I ...
Buying from Japan
Hi all ! I am interested in a cd from Japan & I was wondering if there are any extra add ons I should be aware of ie vat , customs excise etc on top of the £42 CD price any info greatly appreciated! Thanks
Shipping
I don’t want to use eBay’s prepaid shipping label, but it doesn’t give me the option to use my own shipping label
Tracing a sale.
Hi everyone, I am having difficulty with a recent sale.I recently (yesterday) sold a Scalextric car, I received the notification that it had sold and been paid for etc.I was asked by the buyer to hold off posting it until the end of the week as they ...
Order cancled by seller and it is marked cancled by buyer i dodnt a d i cnat now give fair feedb
Order cancled by seller and it is marked cancled by buyer i didnt and i cant now give fair feedback . The seller has done this twice now leaving me waiting for parts they knwe theu wernt sending
I want to buy tv screen replacement 70 inches
Plc I need sharp tv 70 inches screen replacement.model 70GK4245K LED LCD
Fraud
A seller is listing several items at over £1000. that have a value as low as about £13.The e-bay system has no options to flag or report this. EBay is allow Fraudsters access and operate on the platform.
Problem with Simple Postage
Good evening, I’m new to selling and I have sold my item. The buyer has paid and we are doing simple delivery, the system won’t generate the QR code as it’s not happy with the buyers address. The address looks fine to me, what do I need to do to get ...
Member not communicating
Items faulty and sellers not communicating, purchased in November last year, not returned my messages and don’t know how to open case or report,
Pale blue buy it now button
The buy it now,add to watch list and add to basket buttons are all in pale blue and none are working how do i correct this iam using an I pad thanks
Resolved! A Motivated New eBay Seller 🚀
Hi eBay Community!I'm excited to introduce myself — I just created my eBay business account and I'm ready to dive into this amazing marketplace!As a newcomer, I'd love to learn from your experiences. You all have the knowledge I need, and I believe t...
No credit card but surely there must be another way for age verification.
No other way to verify my age? I've been buying and selling on eBay since 1999 but do not have a credit card. Passport and driving licence are definitely more secure than credit cards.
Account holder death
Hello, I have just checked my late husbands emails (first time in ages). I’ve realised now he’s got things on eBay and something has sold and I can’t fulfill it - I think I might have given it away after his death! How do I cancel this, get in touch ...
listing not showing on shop
Hi, how are you?I listed some earbuds on my store yesterday, but they are still not going live in my shop. They are showing on my eBay page, but not in the shop. Could you please tell me the reason for this.?
German Postal service returned my parcel
The German postal service returned my parcel, so my buyer thought I had not sent it and I thought the buyer had returned it. I contacted the buyer who said he had not returned the parcel, but their postal service would want to see an invoice on the p...
Buying an item
I have been trying to buy an item but eBay states cannot post to uk yet myself and the seller are in the UK
RETURNS, fees
Hi, I am going to buy second hand shoes but if they don't fit me I have to pay the return. Does anybody know approximately the cost of returning shoes (In England)?
eBay fees invoice for year 2023/2024?
Hello. How can I get eBay fees invoice for year 2023/2024?
Lost Item Due To Post Company
I have an international buyer who didn't receive their item because Royal Mail lost it at the international transit centre.I have tracking information to prove that I upheld my end of the posting - assuming Royal Mail isn't cooperative, what's the be...
I find it infuriating that one has to print a postage label and pay for it or or download a QR code
How do I turn off paying for pre-printed postage labels or downloading QR codes? I sold a recent item, printed an Evri postage label (and paid for that). I took the item to the post office to be posted only to be told that the post office does not ac...
30 day claim period
I bought an item and the seller posted it in good faith giving tracking details, unfortunately all the tracking did was show that the item reached the post office. Seller tried contacting Royal Mail but then went on Holiday, unfortunately upon their ...
Negative feedback removed
This is very frustrating. I ordered a Samsung phone (item number 127886967049) from a seller with 100% feedback for the buy it now price of £159.99 and paid immediately. The following day, the parcel was marked as dispatched at a Royal Mail drop box,...
Item coming from China
Im sick of eBay . You want to buy something quickly so you selected UK only . Order item and it does t show up as some drop shipping bro has ordered it from China. eBay does nothing to help this . It's pointless using eBay now. Might as well use temu...
Did not use simple delivery because it did not set correct postage for value of item.
I recently sold an item on ebay. Unfortunately the simple delivery category was incorrect and I had difficulty changing the postage method. I therefore used my own postage method with a tracking facility to meet timescales etc. Although I did not use...
I got an email to say my item had sold for an amount, but on the website it shows it sold for less
I received an email to say my item had sold for an amount, but the following day when i went into my Ebay account it shoes the sold price as much less?
Authentication
Im selling a pair of nike dunks, I know they are real but why is eBay not letting me put authentication guarantee so buyers can purchase with piece of mind?
Policy Violation
I am tryning to create a seller's listing but keep beining told that there is a "Policy Violation. "I have tried to revise the advert but it is still informing me that there is a "violation" I have read everything suggested and I can't see what the p...
Violation - help please!
Hi allI recently appealed a decision by eBay about an item I bought being in violation of their Listing Policy. My initial report and my appeal have both been rejected. Here is briefly what happened. I am not a highly experienced Ebayer so would appr...
Resolved! RoyalMail - extra postage costs - what to do?
I have won an auction with total price £1.13 and original postage costs £1.59, totalling £2.75.I have then received a card from RoyalMail with "Sender Didn't pay the full postage" asking me to pay £1.50 additional. Fair enough all are small prices, b...
Not allowed to sell lithium-ion batteries?
So have been able to view rechargeable lithium- ion batteries for sale on ebay, being sold without any devices. I want to sell some but ebay won't let me unless I sell them with a device for use with them. My question therefore is how others are able...
Seller not posting items
items not being posted by seller ive checked there feedback and there are lots people with the same issue ive messaged and there response is automated and says short of stock but they are still selling lots of items on live stream please message me i...
Misleading RAM Listing – eBay Says “No Policy Violation” – Looking for Advice
Hi everyone, I recently purchased a RAM kit that I believed was a 32GB set (2 × 16GB). After installing it, I discovered it was actually 2 × 8GB, so only 16GB total.I contacted eBay, but they responded that they “didn’t find the listing to be in viol...
I received a offensive review from a seller over a year ago, it was in the positive review but very,
I received a very offencive review posted in my positive reviews over a year ago, totally untrue, the seller listed a automatic watch as a powermatic, Which it wasn't, just a automatic. But now it comes up at the top of my reviews, how can I delete?
Verification of account
I've had an Ebay account for over a year and have made several purchases through them. I recently sold my first item with them. I hadn't got my bank account details registered so they put a hold on payments. I then registered my bank only to be told ...
Posted item before realising there was a pre-paid label
I posted my item at the local post office and when I went to “mark as dispatched” that was not an option. Instead I had to create a pre-paid label, but the item has already been sent? There doesn’t seem to be any way to mark my item as sent. I now ha...
Difficult seller. Providing incorrect return address.
I am having issues with this seller. The item purchased is faulty and I am trying to get the matter resolved under warranty. They are communicating in an ambiguous manner. They have issued a statement that they will replace the item, but the return a...
I can't sell. Today pictures and text are not saved on my ads. 8 June 2026
For the first time, I can't sell. Today pictures and text are not saved on my ads. 8 June 2026. Any ideas
Sell Similar function - bugs in item description
Using the "sell similar" function - but listing keeps saving original item description - not the new overwritten one - on show preview its correct ( new) but when saving the new listing for scheduled auction start later today it's reverting to the or...
Invoice Details
Hi, How can I add my company name on Invoices?It shows only my personal name. Thak you
messages to buyer
when sending a message to buyers it now asks for your contact information. name , email, etc. i want to sell something but want to remove this from contact seller. can this be done, and how ?
sellers not answering questions from prospective buyer
So people are advertising items for sale but with contradictory information and not answering requests for clarification. They are also not updating stock levels and may be selling something they dont hve but may have to send from an overseas manufac...
Can we open 2 accounts on same company detials ?
Can we open 2 accounts on same company detials ? we have already 1 business account , and selling vapes over it , now we want to sell other products, for that we want to open sepratre acc ount how we can do that plesase explain
eBay balance was used without authorisation
In a doom loop with this. My account password was hacked and a purchase of playstation games was made Due to ebays contact us non human interface i simply cannot get any further than a change your password loop. Any one any ideas how to get round thi...
return via postman of item UNOPENED
ordered an item 19th may asked for cancellation within 30 minutes as CD - i wanted a bookseller would not accept cancellationcould not download label to return so gave it back to postman unopened to return to sellerseller says not receivedwant to app...
Refunding a buyer
I am needing help to refund a buyer they received the incorrect item on delivery. They are not willing to post item back to me the seller. But are looking for a refund on purchase I don't know how to do this on ebay. Thank yoj for any advice. I can't...
Free deliver for sellers.
Hi, I have just saw a post on Facebook saying that Ebay is doing free delivery till the end of june on items under £50. However I can't find anything on Ebay about this. Could anyone help please, as I have loads I could upload. Thank you.
Account restricted
I have sold 167 items and got 5 star reviews for all of them. About 9 years ago I sold a pair of Louis Vuitton trainers that I’d bought off a reputable reseller so assumed they was 100% genuine. EBay cancelled my selling rights over one item what was...
Buyer cancellation request
I recently sold an item but now the buyer wants to cancel the item and said her partner wanted a different colour. I haven’t dispatched it yet but I don’t want to cancel as it’s a good price. It’s going through authentication as it’s a shoe. Am I obl...
How do I change a tracking number once generated?
eBay generated a tracking number for me based on what it thought was the size of my parcel to send.The size was wrong so I manually booked it to send and be collected by Parcel force.How can I update the tracking number in ebay to the active one I pa...
Has eBay changed settings for postage to free delivery??
Today I’ve put on 2 items for sale. I checked my listing as can see that the postage is 00.00. Why is this? I can’t change it to show a price for postage. Can anyone advise please? thank you.
eBay approved full refund, then later said no refund - what are my options?
Hi everyone, I'm looking for advice on a case that has become increasingly confusing and I would appreciate any guidance. I purchased a Sunsynk inverter on eBay for just over £1,000. The item was listed as new, however when it arrived it showed clear...
Listing problem
I am unable to save any text in the item description box when trying to list an item
I think I'm being scammed as a seller
I recently sold a used item and was contacted by the buyer reporting that it is defective. I was very careful parcelling it up, securing moving parts with tape, so that it would arrive safely. I was very upset to hear that it wasn't working. I tried ...
Ebay not saving detailed description f items for sale in drafts
I have twice written a carefully crafted detailed description for an item for sale and "saved it for later" but on coming back to resume the description has disappeared. Any one else have this problem? (Experienced seller).
pickup in person now wants delivery
Hi all, I have sold a large-ish item for £1000. Ebay told me buyer has paid and would pick up in person - at which point I would scan buyer's code and get my money. Buyer now want to organise courier. This is a reasonable request as they are a fair w...
Item description from the seller
Item description from the sellerHelp please!I've never had any issues creating a listing until today. I always put key details ithe 'Item description from seller' section to highlight special features or any flaws etc. However, for the last three lis...
Promote
Help me set up advertising for my ads, it used to work great, but I did something and can’t connect it anymore.
Cant list simular items ??
Cant list as l could before l usually go strait to sell simular after listing a greeting card and just change the photos etc but every time l delete and change photos now after l list it shows the photo that l deleted from before any ideas or has eba...
trying to buy junior hack saw blades
i'm over 18 and ebay has my DOB on file but i am unable to buy junior hacksaw blades, ebay asks for my card details to confirm my date of birth, then rejects my debit card and says requires credit card details, i dont have a credit card.
Being given the runaround by Chinese seller
Hi all, I bought an item that was NAD. After some back and forth seller said I could keep item and they would send a replacement. Coming from China, it would’ve taken me way out of the 30 day grace period to raise an issue so I asked for a refund to ...
Is it possible to appeal seller account restrictions?
Ive had a few transactions go the wrong way with timings and dispatches lets just say. But I did my best.I understand my seller performance dropped below standard due to [late deliveries / tracking issues / defects].I want to appeal these as I think ...
eBay's Simple Delivery Issues
I have opted out of this Simple Delivery system as I can get better rates through 3rd party. I have to request a refund each time which is time consuming. However, in some cases I get a red warning that I did not post in time, even if I manifested an...
Viewing an item
When viewing an item I cannot load any of the other pictures of the item except the main one, they will not move between photos or enlarge Help
Resolved! eBay rep's can't help.
I have been with eBay for years now and have never had an issue but a few months ago I got a message on my eBay page. (your payouts are on hold because your on-file payment method, used to cover fees and selling costs, is invalid) I have contacted eB...
Active listings are not searchable
I've made 7 listings over the past 3 days, and none of them are searchable so no one has seen them.
Asking forNational insurance no
Why have I not got a choice to give my national insurance no. if I didn't there could be issues selling.its my own stuff and not a business ,is this a privacy issue. so basically If you dont give it you can't sell
can't print returns label!
I've been trying to print out my label, but i can't get any further than the page in this screenshot.The 'confirm' button wont work!It doesn't matter if i write in the comments box or not, it still doesn't work.I don't know what to do.
Age Varificacation
Good morning, I want to buy an electric cordless grass trimmer. I never have a credit card. How can I varify my age? Please assist me to sort out this. Thanks a lot.
Card verification
EBay won’t verify my debit card.It’s the only one I have,don’t know what I’m doing wrong,any help?Thanks in advance
CHINA sellers listing as UK sellers
So I bought a replacement BBQ grill mesh and when I got the confirmation email I noticed the arrival estimate for the week after next, it said '3 day other courier' on the listing. Then I noticed it was being dispatched from China - so I cancelled it...
Am I being scammed?
I recently bought a karaoke microphone for my car. I searched BYD karaoke microphone, and found a seller who was offering this product. I bought it by pressing the buy it now button. when I reviewed the order, the picture of the “Official factory mic...
U.S. transaction
I recently sent a box set of books to a U.S. buyer and he has now contacted me (with photos) to say the books arrived in a damaged state.I always pack extremely carefully - my Feedback reinforces this - particularly if items are going to America as I...
returns
i bought an item in september 25 only for it to pack up not long after the seller replaced the item which was great but now the replacement has stopped working & i've messaged the seller but they are ignoring me the item has a 3 year warranty so i am...
Older generation iPad problem
Hi…..I have an older generation iPad…..and now on myebay page I’m unable to access the buy now / watch buttonas it wont respond ( visible but in lighter blue shade )im connecting via web page as can’t download newer app version any thoughts on how to...
Help with payment and shipping
Hi there, I'm looking for some help. I've just sold an item to an individual in Ireland, who has tried to pay for the item, but was unsuccessful, and has messaged me by saying... Hi ****, I see my bid was sucseefull, but it won't let me pay as it's s...
Lost package
I sold three items to the same buyer on the 27th of May and mailed them out on the 28th. The package is stuck at jubilee mc since the 4th. The seller left the country for good this morning but has the option of having a friend pick it up from the man...
Resolved! Oversize item.
Please help.I am trying to find details of how to send an item which is longer than the Simple Delivery maximum of 61cm. Other parcel sizes and weight are within the parameters. I am a private seller.Are any options available on the eBay app or just ...
Change postage after item sold
Hi , I’ve just sold a item and just realised the postage weight is wrong and I’ve already been sent a postage label, how do I go about changing the postage and getting a new label, my new weight is 30kg
Item not delivered
My item was not delivered to the post office for collection. Tracking shows they were unable to deliver and the item was sent back to seller. The seller disputes this so I asked for a refund which the seller declined. I opened dispute with eBay who t...
The Evri Simple postage gone up ?
I just went to list something and the Evri e bay price for the postage has gone up it is more than Evri charge, that can't be right because they take their money plus postage?
EBay problem
Any idea how I overcome this?Pardon our interruption blah blah
Watchlist in EBay App not opening listing
Please can someone help me. My chosen WATCHLIST items in eBay app are not opening. I removed the APP and reloaded, to no avail.Help… thanks.hc9876
I cant pay for ebay fee but I want to do it.
I listed on my old account opened in Poland car for sale and now I cant pay for it becouse always when I try to update details for new card from UK is error and I cant pay for this. I want close this old ebay account but I dont want to do it without ...
Refund for unused simple delivery label.
I sold an item just over 2 weeks ago, using simple delivery. On this occasion the buyers postcode was incorrect. I was unable to print the simple delivery label (so could not use it). I had to use my own label and add tracking myself, the item was de...
fees
has ebay changed the rules again? i sold an item for £ 30 and was charged the buyers protection fee.not that bothered about the £ 1.83 but i thought the buyer paid this.thanks for any info.rob.
Message within refund not being received by buyer
I have recently received two negative feedbacks from buyers regarding cancellation and refund of orders. I had been in hospital for days and when I returned home did not feel up to dealing with Ebay orders.In the message box on the refund page I expl...
Returned camera lens missing screws
Greetings all, I sold a Jupiter 3 + Lomography Art rangefinder lens, which was complete with it's original packaging, original paper work and the lens was in excellent condition. On receiving the lens, buyer informed me a screw was missing from the a...
Buying a tree lopper with a blade not having a credit card
I don’t have a credit card which means I cannot buy extra long tree loppers because it has a blade.I am 78 years old what do I do ?
Want to send a mobility scooter 142 kg
wondering if anyone can help me concerning a mobility scooter delivery who’s the best to go with and the cheapest the buyer has already given funds only to send this scooter from Birmingham to Dorset please help
Can’t buy label
My buyer is asking me to cancel his order , refund the money and then relist it for him to buy again to fix an address issue. They only have one purchase in their history so I’m wary - is there anyway I could lose out doing this?
What % does e-bay charge for selling LPG catering equipment?
Hope you can helpIs there a set fee ebay charges for advertising LPG catering equipment?The used equipment im looking to list a typically sells at £1650 each. These would be + Vat. I was told ( rightly/ wrongly) this would cost £250/ 300 ?Thanks for ...
Simple delivery - customers are able to choose what to pay for postage labels and change the amount
Customers seem to be able to pay what they want for postage labels despite the seller setting the size and weight of the package with Simple delivery . How can this be right ?
Checkout error
Hi A buyer is trying buy my item but gets this message , the same type of item has sold his morning no problem ??
Simple Delivery for Multiple Items
Despite spending over 2 hours on the phone complaining to EBay 2 evenings ago I have discovered that EBay have not done what they promised at all, result is a total waste of time! My problem is I have sold 26 items to a regular customer overseas. Obv...
ITEM NOT DELIVERD NO REFUND ORDER NO 04-14609-93880
WE ARE TAKING DHL TO COURT AND YOU BE COMPLICATED WE NEED THIS ITEM FULL REFUND URGENTLYNEVER RECIVED THE ITME THE SENDER DOES NTO WANT TP REFUND OR YOU
Won bid need to change posgal address
Need to change deli ery address as i e moved house
Returned item postage glitch help
Hi ive returned an item today due to not fitting at all. Anyways I have bought the postage and dropped it off, got home and found out its delivered straight away. Which is impossible as its being sent to china from the UK. Who do I contact over this ...
Ebay recommendations and "Picks for you" on home page
When I log in to eBay or open the App, on the Home page, I am presented with a bottomless list of items that eBay thinks I may be interested in. I was looking for a mop and bucket for work and now when I open the App, I am presented with all sorts of...
Feedback: Unable to Upload Photo
When I want to upload a photo to seller feedback I get this ''we are unable to upload your photo(s) Please try again''. No matter how many times I try, it just does the same. I follow all guidelines. Been happening for over a week now. I'm now not le...
Buyer protection, seller wont respond to a return request
Hi I received an item that was damaged, (coach for my railway layout) Although I can't now use it as intended, being a modeller, I can repair and use in a different context. My seller simply told me to seek a refund through ebay buyer protection and ...
Cant access account
cant access my account or listings it says network error , any suggestions
Cannot remove an items AI description.
I have a listing with an AI description. I have tried editing the listing twice and each time it has reverted to the AI written one. I have ended the item and re-listed with sell similar, writing my own description and saving. The new listing shows t...
Pre-paid label Issue
I've got an item I need to post today. Just went to access the pre-paid postage QR code and it said that it couldn't generate one because the buyer hadn't filled in all their details correctly. I've messaged the buyer about, but no response.Any help ...
Seller scammed me today
Im here to expose a seller on here. he was selling a canopy sunbed collection only told me everything was working fine which was a blatant lie i offered to pay by cash upon collection which he refused said he will only accept bank transfer upon meeti...
Space Saver wheel and Jacking Kit
Ebay has not been helpful. They closed the case and that's final. I purchased a space saver wheel and jacking kit from a seller. I was provided with a tracking # only to find out upon delivery that not all items purchased where sent and included with...
Selling I am selling kids jeans but is it the wrong time of year as I don’t get any interest
Hi is it wrong time of year to sell kids jeans?
Request to post later from Buyer
Morning All, Strange request from Buyer to post after the last date to send.I appreciate she may be away from home but does posting late affect my reviews on postage . She could of just paid later giving her the correct time frame.Any help would be a...
Counterfeit
The seller sold me some apple AirPods Pro 3 and I would like a refund and I went to a apple shop to verify they are fake and I have proof.
photo fault sell similar item
2 listings this morning using sell similar item, but when listing completed reverts back to photo of original items. Gone back into listing again to revise picture but still reverts to original when i press submit ???
Videos refusing to load and incorrect pictures on listings
I am trying to list this morning and all videos are failing to load so I list the item without the video but the photos I load do not appear on the listing instead the previous photos remain am I the only one suffering from this???
Item description not being saved
I'm drafting a new listing but my item description is not being saved. I've checked the various policies which apply and can't see any obvious reason. All suggestions welcome.
Buyer changing their mind on retunring an item.
Hi there,So I sold an item, the item was sent to the Ebay authenticator and passed authentication. I had sold the item for a over half the value due to not having the original paperwork, however the item did have the original brand card that told you...
Custom Folders Not Working in Messages
Is the Messages feature on eBay broken at the moment?I cannot create custom folders in Messages.I cannot delete customer folders in Messages.This is the case on my own personal account, and on another account that I have access to. I'm aware only 5 c...
Pre-order
I am new to eBay and set up an auction and put in the description that it is a pre-order, but i didn’t edit shipping and now it says that it will ship a few days after the auction ends, but it won’t be till a couple weeks after. Is there any way I ca...
Cancelling an order
Hi, a buyer is asking to cancel their purchase. I am happy to cancel it but ebay is trying to charge me the selling fee (15£) which I am not happy to pay. Any idea how to avoid having to pay this amount or how to get a refund for it?
Sellee refuseing to pay back my postage
Seller refuseing to pay me back postage for return itens that dont work. They ignore messages for 6 days so far fof return postage. Plus they keep trying to find excuseses to not refund items as well
Postage policy???
I am attempting to relist some items that didn't sell recently. But every time I try I am getting rejected and told I need to set a postage policy, even though I use Simple Delivery, which it states overridea a postage policy.Even when I try to set a...
What to do when a selker wont pay back postage and ignores messages after 5 days of asking for money
What do you do when a seller refuses to pay back postage and ignores messages after 5 days
Authentication of Watch
Hi. hope someone can help Ive sold a watch for a large some of money but I'm expected to send via special delivery (which only covers £750 to the authenticator) before I receive my funds. Is this right?
Creating an Listing
I am having an issue from last week when I create a listing. Initially my main photo is not showing in my ebay app although other people can view it. The following day some of the photos will show but about 50% will not. Tried uninstalling ebay app, ...
Withdrawn Support?!
EBay have withdrawn their support for technology with an IOS of seventeen (17), or less?! As I have one such device, and I can no longer operate my account. I need to buy a new device to unable me to download the EBay app. In taking this action, EBay...
Items won't deliver to my location
I have noticed in the last few days that there are a number of listings which say "Will post to United Kingdom" under Postage but when I try to make a purchase it says they don't deliver to my location despite me being in the United Kingdom. I suspec...
Refund
Hello, the seller is trying to scam me. He promised to refund my money, but now he has disappeared. I left a negative review, and he contacted me saying he would return my money if I changed the review. I have not been able to find a way to conta...
iPhone 14
I need your help, I bought an iPhone 14 on May 30, in which Royal Mail received the order but apparently diverted the order because to date I have not received it. And you EBay closed the case for a refund. The seller also does not want to be respons...
Could someone explain about completed listing prices
Could someone explain about completed listings with "strike through" prices where the prices shown in bidding records i.e. a listing shows a price of £38.14, or best offer, (struck through) with a bid starting price /winning bid of £20. There example...
Uk to Us shipping
I purchased an item from UK after confirming with seller willingness to ship to US. They said they would, and “turned on” global shipping. But now that they accepted my offer, it won’t let me pay, and it says because the seller won’t ship to my locat...
How can I reduce the price of something Im selling showing the original price crossed through?
How can I reduce the price of something I'm selling showing the original price crossed through?
Last night I was asked to buy it now on item
Yesterday I was asked to put it by now on an item I was selling which I did but the buyer kept saying that they were blocked from putting a bid on the item to buy it now I tried contacting eBay which is just a nightmare. Any ideas why this happened o...
Item listed unable to see in auction
Hi i have listed an item this afternoon active in selling but not showing in the auction, i removed the word sword as this is part of the item thinking this may be an issue, still no sign of the listing, any help appreciated thanks
Handling times
I am selling custom acrylic paintings on ebay. The buyer will tell me what they want on the canvas. I currently only have 3 days to dispatch, which is not enough time. The highest it goes up to is 3 days. Im going around in circles trying to fix it H...
Latest Delivery Time
Hello, Does anyone know the latest time that your parcel from Evri can arrive?
Account suspended for no reason???
ebay has permanently suspended my account "because of activity that we believe was putting the eBay community at risk.", The message sent has the heading :- "MC195 ebay registration suspension abuse of public boards". I've rung them and they can't te...
unable to remove funds as it won't validate my bank account
I created an account and sold an item and now my funds have been stuck in my eBay because itwon't validate the bank details provided and won't let me provide an alternative bank account. So I can not get the funds
Items bought with 5 year warranty that fail after 2 years and seller washes their hands of all respo
bought an item with 5 year guarantee , which failed after 2 years, seller does not want to know, Ebay are useless and cannot do anything to resolve people being conned by buying items with long guarantees which are worthless.
Courier
What Delivery Courier does Ebay use?
Havo no acces to my account
I cant login,i change passwort still I can't login and have no acces to my account
I am unable to making offers
I am unable to make offers or accept offers from seller to me ? on laptop. This is a recent issue and not been a problem before no changes with my device and tried everything else at my end ? any advice ?
How do I find an IOSS number for an order?
Hi! I am a private seller. Buyer in portugal is now wanting an IOSS number so her can arrange courier - Where and how do I find this (simple explanation needed, I'm no IT wizard!)TIA
Sellers Account terminated after purchase
Hello, in the past 4 days I’ve purchased 2 MacBooks and both times the sellers account got terminated after the sale was made.The first one was I clear scam as I was sent a screenshot asking to send an email. Few hours later I get a notification of o...
Scam
I've ordered a perfume, got the confirmation email and number however it was due yesterday and was no tracking for it so cancelled it completely. Today I've followed the link amd the perfumes been taken down and Its saying the seller has to approve t...
VW caddy engine cover.
I recently purchased a VW caddy 1.6 TDI engine cover 2015 to 2020. However the engine cover doesn’t fit my VW caddy 1.6 TDI van which is a 2015. I didn’t notice the seller doesn’t accept returns until I tried a return. However I would say item is not...
Getting paid for item ive sold
Hello just wondering if anyone can advise before I take next action, I've recently sold an item on eBay and eBay are refusing to release my funds I have spoken to 6 or 7 different eBay representatives and know one has a clue what is going on what the...
Damaged item not even upacked being china it is not feasable to return this how do i get a refund wi
If an older item made of pottery a chamber pot arrive totally broken, haven't undone packaging even, why do I have the hassle of returning it the small amount of money is not that much for refund, I can provide pictures as proof
Refund
Hello so I sent a ps3 that was in great condition and the buyer sent me pictures of a ps3 that’s damaged and not the one I sold now I am being told to give refund but I ent doing that
Posting img eBay no working.
Hi there I’ve just payed the fees which I’ve owned you guys. I’ve tried to post something on my eBay and still doesn’t work. Can you check is out pls.
Return seems stuck in transit
Yale Smart Door Lock Free Standing Brass SD-L2000-PB #402280 Order number:16-14683-82489posted on 2/6/2648hr tracking used the label eBay provided but tracking shows in still waiting to go to local delivery office, how can I resolve please
Customeer Support
I sold an item on eBay, and they arranged for it to be collected from my home. However, the courier did not show up. What do I do, as I have no way of contacting the courier How do I speak with a human on eBay
Contact buyer
Hi I have sold an item on eBay for some reason I can’t contact the buyer for collection
Showing unsent
Posted items together but still showing unsent
Item missing from parcel
Bought a few items of clothing from a seller received parcel as I always do because I use this seller a lot. However, upon opening the parcel one item was missing. I have contacted the seller who clearly pointed out what I knew that the parcel was de...
Unable to List Items – Account Restricted”
My eBay account is restricted and payments are on hold. Whenever I try to create a listing, it automatically goes inactive. I’m unable to upload or sell anything. How can I contact eBay and resolve this issue?
How Can I fix this error?
Pardon our interruption...As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this might happen:You're a power user moving through this website with super-human speed.You've disabled JavaScrip...
Problem selling a used baby item.
Morning all. I have used vgc baby items (bundle) to sell. Travel cot, bassinet etc. There is no 'preloved' option only new to choose. There are other same items as mine for sale 'preloved' on ebay but cannot find how to opt for 'preloved' ?Thank you ...
Phantom purchase
Not so much Item Not Received, more like Item Not Ordered.A payment to eBay has been taken from my PayPal account for an item that there is no record of in my purchase history.PayPal have closed a resolution case twice on the grounds that this item h...
Wrong forum, ignore...
Ignore posted wrong forum....
How to change from continual renewal in an ad to specific days
How can I edit my end date in my ad as it keeps renewing ,there doesn't seem to be an option I
Suddenly Unable to bid or buy it now. Any ideas.?
Will allow us to put an item in our basket on a mobile phone device but will not allow us to pay but then can access account via iPad and will allow check out? On IPad will not allow us to bid or buy it now on any item? Been a member for over 20yrs w...
Returns
Hi, I requested a return for an item I purchased, packaged and tried a locker box. It didn’t have a shelf large enough for the item, so it wasn’t posted. However I got emailed “confirmation” that it had been sent, so cancelled the parcelforce collect...
How do sellers obtain a refund/compensation when item sent using simple delivery arrived damaged
Recently sold a record player and sent via eBay simple delivery option (Parcelforce). Item was damaged by courier in transit, buyer was not happy! I therefore had no choice but to agreed to refund the item. I submitted a compensation claim to courier...
Lying Buyers get refunded
I sold a couple pokemon cards the other day. It was delivered through eBay simple delivery, everything was tracked on the order. Evri confirmed delivery with a photo and GPS verified tracking. I then get a message from the buyer saying he’s not recei...
Postage from america
Can anybody help me make sense of this tracking? Scanned at Heathrow and then scanned again in the usa a few days later?! Seller won't respond and my claim was put on hold as the seller had provided tracking. So I'm stuck in limbo for an item that ca...
Resolved! collection only
Hi everyone,I sold a camera bundle that was listed as collection only. Because it was a collection-only sale, I did not receive a shipping label.The buyer later contacted me and asked if I could send the item instead. I replied and explained that I w...
Royal Mail Second Class post changes
From 28 July 2026 Royal Mail Second Class letters will only be delivered on every other weekday. Do we know if eBay will be changing it's expected delivery times to take account of these changes?
Import charges
Purchased a corner kitchen dining set for £422, DHL are asking for £200 as import tax and custom charges. As I understood i understood I paid an additional cost to eBay to cover and additional costs plus delivery. £200 additional payment seems a lot ...
Resolved! The dreaded cancellations
Can someone please simply explain why it isn't possible to cancel a purchase that hasn't yet been dispatched, for whatever reason, without the sellers agreement? Thanks.
Buyer paid for postage but collected before I scanned in the item at the post office
My buyer purchased an item but forgot to click on collection (lives locally) so paid for postage. My buyer has paid for and collected the item. How do I let eBay know that the transaction has been completed. The buyer said they aren’t bothered about ...
Refund me
I wand to be refunded due to faulty item
Bike collection
I purchased a bike on the 29th of May which was collection. Paid through paypal, and until today which is the 6th of june, the buyer hasnt been responding to any of my messages, as i was requesting on many occasions to provide me with collection deta...
Label not working
Hello, I have just sold some trainers and am trying to get the pre paid label but every time I go to get it it always takes me to this blank screen. I have re freshed many times and even deleted the app and re installed . Please help.
Selling on Ebay and Listing Restrictions
I have been selling on ebay since 2009 and all of a sudden since Ebay have started to use AI to check listings i am having numerous delisted all the time. Surely ebay this is not good business for you and these listings have been on your system befor...
Advanced listing
Hi i have been on ebay for over 10 years and i’ve tried multiple times to create advanced listings particularly for trading cards and i get confused every time.trying to list marvel studios cards-When i put an attribute in for example for sapphire va...
