No response from seller after item failed

[bazbus412]

I purchased an item last April which had a 2 year warranty, the item has failed, initially the seller was communicating with me but has now stopped, I contact eBay who said I should try my credit card company to initiate a despite, credit card company say they paid eBay so eBay are responsible for stepping in! I was hoping eBay could contact the seller and assist with a resolve, it seems the hardest thing to try and resolve. Any help or advice welcomed. 

[dch2112011]

How many thousands of buyers on ebay get caught with the sales patter of warranties, guarantees on products.

ebay only offer the 30 day MBG - after that you are on your own !

Reality unless you are buying from a recognised business - there aint no warranty ! 

If it is a private seller - forget getting a response they are deliberately avoiding consumer legislation by pretending to be selling unwanted personal items which avoid consumer protection so why would they honour any sale purporting to be a business transaction ?

Most manufacturers will not honour the warranty because it is non transferable from a reseller who is not an  authorised stockist or distributor !

In this case if you have the name and address of the business or seller -  you can

* Try your payment provider for a reversal of payment or section 75 claim

* Report to trading standards 

* Write a letter to the address giving 7 days to respond, followed by a letter before action, followed by small claims court summons 

* After that buy again from a reputable business seller who will honour any guarantee or warranty.