I'm having an issue with one of my recent sales on eBay. A buyer left me negative feedback, claiming that the item was not as described. Interestingly, the buyer kept the product and did not attempt to contact me or ask for a refund. I have sold several of these products without any problems, and the picture I used was provided by the manufacturer.
I reached out to the buyer, asking for clarification or a change in feedback, but received no response. I also contacted eBay, but unfortunately, my request to remove the feedback was denied.
My thought on this matter: shouldn't it be the case that if something is not as described (regardless of the reason), an automatic return should be initiated? This would mean the buyer did not intend to purchase the item they received. They leave negative feedback and keep the item - in such cases, there should be an option to leave only neutral feedback or something similar.
