Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!
Our eBay Community Team is made up of kat@ebay , dave@ebay and marco@ebay . Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
To maintain a constructive and community environment, posts that repeatedly breach this guideline may be removed. Continued violations could result in further action against your community account. We appreciate your cooperation and understanding in helping us keep our community focused and respectful.
To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order and will quote the original question in each answer.
Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.
If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!
Many thanks,
Your eBay Community Team
@valueaddedresource wrote:
I know this has already been asked in another thread about the new Promoted Listings changes with Dave tagged, but wanted to put it here as well so it doesn't get lost in that much longer thread.
Can you clarify how the new attribution model will work for multi-quantity listings?
If a seller has an item with qty 10 and 1 person clicks on the ad for that item and buys, then 9 other people find it organically and also buy within 30 days - (assuming the item is still enrolled in an Promoted Listings General campaign at time of sale) will the seller be charged the ad fee on all 10 of those sales based on that 1 click?
I asked the Ads team for clarification on this one. I'll come back to you (on purpose this this time 😂) on the other thread once I hear back from them.
Thanks,
Dave
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@ruby*ryan wrote:
Good afternoon.
Regarding Simple Delivery and buyer feedback - will the buyer be able to rate postage cost when they leave feedback? If so, why, as this is beyond the seller's control.
A couple of days ago a buyer bought 4 of my items, all with SD. eBay did combine the postage, but still charged a total of £5.21. I would have charged around £3.50, as the items could be sent via RM Tracked48, small parcel up to 2kg for £3.45. I will be very annoyed if I am the one to get a low rating for the postage cost.
Hi ruby*ryan, thanks for your patience on this.
Just wanted to confirm here very quickly that like we said yesterday, buyer will have the option to rate shipping when leaving feedback as the feedback flow hasn't changed. However, when a transaction is part of Simple Delivery, the shipping rate part of the feedback will not impact your account in any way (negative or positive).
Thank you,
Marco
I am currently away, and will return on the 5th of August. Please expect a delay in my reply
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
