70soghuBMi9WTTnk!~~_11.GIF "ducatimondo"){kind=avatar}
Hi everybody!
The Community Chat will open at 2pm and will remain open until 3pm on Wednesday. After that it will be closed for further questions. Of course, we will continue to take care of answering any questions that may still be unanswered—We’ll get to everything as quickly as possible.
Please ask your questions in the thread below. In order to be able to answer your questions as quickly as possible, we ask you to have one question per post. Of course, you can make as many posts as you like in the Chat- the more the merrier!
Our eBay Community Team is made up of kat@ebay, marco@ebay and dave@ebay. Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on we’ll know the people who will be! Please ask us any questions you may have and we’ll do all we can to support. We understand that certain topics, such as concerns about businesses possibly using private accounts, can be frustrating and important to you. Please refrain from asking the same question repeatedly in our weekly live chats. We assure you that we carefully review all posts in the forum and ensure that your concerns are communicated to the relevant teams for appropriate action.
To maintain a constructive and community environment, posts that repeatedly breach this guideline may be removed. Continued violations could result in further action against your community account. We appreciate your cooperation and understanding in helping us keep our community focused and respectful.
To ask your question, click Reply in the lower-right corner of this post, type your question, and click Reply between 2pm and 3pm. The community team will answer each incoming question in chronological order and will quote the original question in each answer.
Please note that any reply without a question to the community team or discussion replies may be removed from the chat. We want to keep on track to get through as many questions as possible. We welcome all discussion to be moved to the discussion boards.
If you missed the weekly chat time, please ask your question in the community boards and tag us or we will be back next week with another chat!
Many thanks,
Your eBay Community Team
Not many know, but there were some serious issues with the AWS servers being down earlier in the week and that had a huge affect on a lot of online platforms including eBay.
There were no announcements that I know of from eBay regarding this, but begs the question, why is there no redundant backup in case of such a huge service outage??
That leads to me to what I see today.
This is is one of our accounts when I click items awaiting dispatch, but both our accounts are like this:
Then I click the My eBay or see the seller hub and I get this:
What exactly is going on and why are we being left in the dark?
What about all of those that run auctions and get no bids as the platform is clearly ran on a shoestring budget, else there would be 100% uptime and at least a back up if it all goes west, as it has again today!!
How exactly can we use this to help buyers when it is clearly not fit for purpose?
Do eBay know that April Fools Day is on 1st April and only once a year and not every other day?
Thank you
Russ
Hi ducatimondo, thanks for your post.
Yes, we've received reports suggesting this issue. This seems to be a temporary issue, and it is being worked on, so it can be resolved.
Thank you,
Marco
I am currently away and will return on the 28th of October. Please expect a delay in my reply
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@paulblueandwhite wrote:
Any news on how to list bladed items -a letter opener- with SD and age verified postage?
Was my question from last week and was promised to receive more news today after an investigation.
This is still with the Simple Delivery team. It seems to be a category issue, not all of them have the have the option where it could be needed. We are reviewing the list of categories. For example, there are some tool categories where it's needed but doesn't seem to show.
Leave this with me a little while longer and I should have a resolution.
Thanks,
Dave
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@faint_star wrote:
Hi there kat@ebay I sent a PM a few days ago, did you receive it?
marco@ebay I don't mind whom l speak with really, if anybody has time to discuss with me in private an idea l had about offering professional services via eBay
Hi @faint_star
Unfortunately, this isn't something this team can support with. Ive reached out to the person you already spoke to about this and I've asked them to follow up with you.
Thanks,
Dave
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
@lamppostelectrical wrote:
Still unable to use seller hub
Hi lamppostelectrical, thanks for your post.
Yes, we are aware of this issue. This is currently being worked on, so it can be resolved.
Thank you,
Marco
I am currently away and will return on the 28th of October. Please expect a delay in my reply
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.
