Hi everyone,
Our eBay Community Team is made up of marco@ebay, and @dave@ebay Between us, we have knowledge in Buying, Selling, Fulfilment, Payments, and the Community itself. Anything we aren’t sure on, we’ll know the people who will be! Please ask us any questions you may have, and we’ll do all we can to support.
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Hi @rainbowtrax
I have already replied to you, please check your notifications.
Thanks,
Dave
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@pg_kicks wrote:
marco@ebay wrote:
@choughed-to-bits wrote:
Can I please ask, when will Ebay start clamping down on business sellers selling on private accounts? I have seen several in the categories that I sell in with 300+ listings and buyers are not getting their full rights as the acccounts are flouting Ebay rules.
Hi choughed-to-bits, thanks for your question.
This is constantly under review, if you see accounts that you don't think are in compliance with our policies/procedures, please continue to report them.
Thank you,
Marco
Who actually reviews it please? Just the reports we get back mention AI look into and find no policy breaches whereas I can see huge ones each time I report a listing. Any chance we could know the department who review the reviewing?
Hi pg_kicks, thanks for your reply.
As advised before, internal processes including staff information is for private information and for internal use only, so while I appreciate you'd like more information, we are not in a position to disclose this kind of information.
Thank you,
Marco
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@nat_pol wrote:
Hi,
I have received a defect "transaction cancelled for being out of stock" for an order wich has been dispatched, but has been lost in transit. I issued full refund to the buyer as they left negative feedback stated "item not received". I sell low value items and use non tracked service, like many other sellers in similar category. CS representative couldn't help me to remove this defect stated I do not have tracking number for this order. But the issue is I received defect for cancelled transaction, but it never been cancelled. Could you please look into it as it is absolutely unfair defect.
Kind regards
Natalja
Hi nat_pol, thanks for your question.
If you confirm the item number, I can look into it for you. However, just to set up the correct expectations, this doesn't necessarily mean that we will be removing the defect.
Thank you,
Marco
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@messier44000 wrote:
Can you send us a screen shot showing the option for reporting
a business seller who is trading on a private account.
If you search report a seller in the help pages the first option should be to report an issue with a seller. From there click report a seller at the bottom of the page:
Then select Seller has violated a policy:
from there select other and fill in the details:
Thanks,
Dave
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@mafrack-87 wrote:
Hi, I placed a Click & Collect order that was supposed to be shipped with tracked delivery, but seller didn't upload the tracking and the order progress is not updating. Will I receive the collection code once it arrives at the selected store, and if not is there a way to fix it? Thank you
Hi mafrack-87, thanks for your post.
If you don't receive the item, you can always open up an item not received case after the estimated delivery date passes. Otherwise, you can contact the seller to see if they have any updates. However, you will be protected, so don't worry about it. If you need further assistance on that case, you can always create a thread on any of our boards, and you will support that way. If you need us to look into it again, you can tag us on the thread as well if you wish, and we will get back to you as soon as possible.
Thank you,
Marco
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@lincolnshiremarine wrote:
Good afternoon Marco
Can you understand that many sellers including myself cannot accept the reply you give us all each week stating there is no issue with ebays EDD.
It appears that this issue is not being escalated to higher powers that be.
It is so obvious to us there is an issue, my question to you, is, how on earth can you not see what we are seeing with regards ebays EDD.
Best wishes
Hi lincolnshiremarine, thanks for your question.
I see where you are coming from, and I totally see your point. We are always reviewing the samples we are provided with to make sure we are not missing anything and double check there are no tech issues. However, the questions or queries you're flagging with us are the same, so the answer would remain the same. We are also passing this on as feedback, so your thoughts on EDDs can be taken into consideration as well, but as I said before, it is working ok at the moment.
Thank you,
Marco
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@vintagewatchpart wrote:
Please can you advise if any of the many issues with search functionality being discussed here are being looked into and when they are likely to be resolved?
This has been ongoing for months and as a person who spends all day working on Ebay the issues are very much apparant and are hindering my productivity and causing me to be able to not find what I am looking for. Thank you.
I haven't read the thread so I cant say if there are any tech issues relating to it. Ill read through it today and check against any know issues.
Thanks,
Dave
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@messier44000 wrote:
Sorry that is an answer to a different question.
My question was not where to fill in a box with aditional information.
It was where is the option where it specifically says reporting a business seller
on a private account. I can not see it in any of your images.
BTW not had a reply , other than the usual generic ones in 17 years
Unfortunately there isn't an option for that exact topic but as with issues that are not in the selectable options you can choose the other option and the policy team will review it.
Thanks,
Dave
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@cobwebcottage wrote:
Hi Dave,
I followed this procedure this week and was told there was nothing wrong with the seller. Just completed it again and it will not submit. 'We ran in to a problem'.
Ive seen this happen sometimes if there are multiple reports for the same issue from the same account. If you give it 24hrs and you're still seeing the error let me know.
Thanks,
Dave
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