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The mobile/tablet page layouts apply a grey color filter to listing photos. The images below show the item page with the original photo overlayed on the right-side. No editing was done on the eBay listing photo editor.
This error/design is misrepresenting items by causing darkening and a shift in color temperature depending on user screen settings and is more likely to lead to item not as described claims. Near white photos are especially affected as brightness values above 240 (on 8-bit) are cropped.
This occurs on Android Chrome and EDGE browsers.
@gomimart wrote:
The mobile/tablet page layouts apply a grey color filter to listing photos. The images below show the item page with the original photo overlayed on the right-side. No editing was done on the eBay listing photo editor.
This error/design is misrepresenting items by causing darkening and a shift in color temperature depending on user screen settings and is more likely to lead to item not as described claims. Near white photos are especially affected as brightness values above 240 (on 8-bit) are cropped.
This occurs on Android Chrome and EDGE browsers.
Hi @gomimart
Thanks for the extra examples, Katie escalated this to be reviewed last week after the chat, I'll add them to the report.
We don't have an update on this yet but we let you know as soon as we have one.
Thanks,
Dave
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@gerric9126 wrote:
Hi , I have received an item from GD Sales I didn't order. The item description is a HCG-3 4"COMP GUAGE.
Hi gerric9126, thanks for your message.
Have you placed an order on eBay recently? It could be the item sent by the seller, but unfortunately they sent the wrong item. On top of that, you could try checking with your neighbours to see if that's something they ordered, but it was delivered to your address by accident.
Thank you,
Marco
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Hi,
I thought I posted this a few minutes ago, but I can't see it now. Sorry if it does post twice.
I was wondering if you know when the dispatch by dates will be fixed - I know this was an issue last week. It seemed to be fixed for one day but is now incorrect again. Also, something has gone wrong with the postage and payment on each listing - this seems to be across most sellers. I have attached a screen shot as even though the "service" is showing as correct, the "delivery" is showing as 2nd class on all and again, 1st class is showing as arriving after 2nd class.
Thank you
@charmingdesignsdna wrote:
Hi,
I thought I posted this a few minutes ago, but I can't see it now. Sorry if it does post twice.
I was wondering if you know when the dispatch by dates will be fixed - I know this was an issue last week. It seemed to be fixed for one day but is now incorrect again. Also, something has gone wrong with the postage and payment on each listing - this seems to be across most sellers. I have attached a screen shot as even though the "service" is showing as correct, the "delivery" is showing as 2nd class on all and again, 1st class is showing as arriving after 2nd class.
Thank you
I spoke to the shipping team about this one yesterday, they are currently looking into whats happening. Unfortunately I don't have any more info yet.
As soon as I have an update on it I'll post on this thread
Thanks,
Dave
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@gomimart wrote:
Thank you - this is also occuring on the seller shop view (on mobile and desktop).
Hi @gomimart,
I wanted to share an update that we have heard back from the team that this is a part of the testing for the new listing view. They have made updates to a few aspects of the page including the images.
On the view listings page or the shop page with the test there will be a feedback option along the right. They have asked that you leave any feedback there. The team reviews all of these feedbacks and uses them when reviewing the test and making decisions moving forward.
I have also noted your feedback on our side too.
Thanks,
Katie
