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Many thanks,
Your eBay Community Team
@equinox-electronics wrote:
Hi
What's Ebay's stance on ebay resellers on YouTube that are bragging about been on a private account, avoiding fees even though they are running a full time business on Ebay? Saying to his followers to stay on a private account
One example yesterday uploaded a video clearly goading and laughing at sellers on business accounts. Surely this goes against some sort of ebay T&C?
And like was mentioned on the email us business users got yesterday this clearly falls into the false private seller category. Got an account with over 600 listings and posts what they buy and sell for profit
Obviously I won't post the details about the seller or youtube link here. But will more than happily PM one to you
Hi , thanks for your question.
All accounts trading with the wrong type of account will be restricted. If you see any account that you believe is not in compliance, you can report it here under the reason The seller has violated one of eBay’s policies.
Thank you,
Marco
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Hello eBay community team and people reading from Dublin and around the UK and Ireland.
As per the attached file found by another user (sorry for taking the imagine) can you please report to anyone who has some say that communication really needs to be at the forefront of eBays mind when the highlighted issue is discussed anymore.
Also with the revelations that the no fee's for private sellers has been many months in the making and made possible through the hard work and collaboration of teams across the company dont you think it would have been decent customer service to actually let both the customer service team and the community team know some of the points to it so they could answer questions. Leaving everything as a surprise till the day it is released is both terrible planning and not how a genuine business should treat its customers (thats us businesses who actually pay for the site).
Hopefully we can have some (any) communication regarding the buyer fee prior to the day it is launched as with most things eBay launches it will be full of bugs and customers wont have a clue whats happening.
All we need is half decent communication, I cant believe I have to point this out to a company that is turning over billions of dollars but it seems whoever is running that department has taken their eye off the ball massively. Also please please pass onto management that whilst they may be great at creating charts and reports they dont understand how the site is broken, your customers are the ones who see the issues but we are being ignored on a huge scale.
Hopefully you all have a great day and the messages can be passed onto the relevant teams who take it on board and improve.
@cobwebcottage wrote:
Hi all,
I hope you are well on this busy week,
There is a lotof confusion over the 300 listings limit for private sellers. Can I ask if the answer given to the question last week is still correct?
Hi,
Hope you and everyone reading is well.
With the soon to be change for private accounts only having a certain number of free listings there is some confusion, can you let me know if automatically relisted items will be counted in this 300 as I was told at the open event it would be but the wording says differently and has still not been changed. Whilst it doesnt effect me if what I was told is correct and the wording is incorrect people will be facing charges they were not expecting.
I understand you will have to ask somebody higher up so a reply later is perfectly fine, just any update would be great.
Hi @pg_kicks
All good here thanks, I hope all's well on your side.
The limits will still work the same so if for example you have 150 active listings, when they relist the following month it will take 150 from that months 300 limit.
If you PM me a link to where you're seeing it worded differently I'll have a look into it.
Thanks,
Dave
Hi @cobwebcottage ,
Thank you for following up on this.
The correct information would be that renewed listings will not count towards the free listing allowance. I'll include the details on that below
Thank you,
Kat
@charleysshop wrote:
Hi,
I use Royal Mail mostly tracked 48. Items are delayed in my area resulting in my account being affected. If I use 2nd class through eBay there is no tracking now.
Why has the tracking for 2nd class been removed please?
If there are known delays in an area the EDD calculation should factor that in. I'll forward this to the shipping team to see if its something they are aware of. I'll also get clarification on the tracked option.
Leave this one with me and Ill come back to you as soon as I have an update.
Thanks,
Dave
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@hudsonsclothes wrote:
Good Afternoon
With the new free to sell for all private sellers offering yet more incentives and rewards to private sellers (both genuine and business sellers looking to exploit free listings) there is now more business sellers on the site particularly the smaller ones looking to either cease trading or move over to other platforms that offer far greater incentives for businesses.
I must add that I and nobody else has any issue with real private sellers getting free listings to drive traffic to the site.
However Private sellers both real and fake can now undercut small business sellers due to the savings they make on costs to sell, meaning an already difficult selling market is made all the more difficult. I myself have not been on here long (2 months) and i'm already looking at other platforms that will look after its registered and compliant business sellers, not hinder them.
Vinted pro is now live offering free listings for businesses along with many other platforms such as Amazon, Etsy, hosting your own website etc. Can you tell me what is the incentive now for a small business to continue to operate on this platform when all that is promised to them in return is a clamp down on fraudulent returns and on false private sellers which are not rewards, these are standard things eBay should be doing anyway.
My question is other than the promise to clamp down on fake private sellers and false returns Is there any tangible incentives coming for business sellers or are they to continue paying subscriptions and high selling fees whilst others get a competitive advantage on a promise to cut out private sellers gaming the system?
Many Thanks
Stay Safe
Hi emilyandarchie, thanks for your question. Absolutely understandable.
For business sellers we will now be offering enhanced seller protections, we’ve expanded the number of credits seller can receive for the cost of postage if a buyer falsely claims that an item is not as described.
Free 1:1 support with Seller Clinics, Business sellers can now take advantage of free Seller Clinics, to get
easy access to growth support. Simply book a phone call appointment and you’ll be paired with an
expert Marketplace Advisor, who will provide personalised advice on any topics you’d like to discuss.
These new benefits complement our existing programmes, tools and resources available to sellers, such as the ability to become an eBay Top Rated Seller, use of third-party tools and software, our eBay premium service, and being a part of our vibrant business community with eBay Business Roadshows and eBay Open UK.
For the moment, this is what is available, but if this changes and further benefits are introduced for business sellers, we will communicate it as usual.
Thank you,
Marco
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@renozu wrote:
Click & Collect as a seller. If I do not use tracked mail, does the eCP code mean I am told when it arrives? EBAY only states "When it's ready for collection, we'll notify the BUYER"
Is the SELLER notified too?
Hi renozu, thanks for your question.
Technically speaking, the eCP code is not for tracking purposes, and it doesn't provide tracking information. However, when you are a seller, you'd only receive that code when the item is delivered to the collection point. So, if you receive the code, it'd mean that the item was delivered ok to the collection point.
Thank you,
Marco
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