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Seller News: May 2025

Catch up on the latest updates focusing on trust and optimisation.

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Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Resolved! Shark air filter return .

Hi all . I hope I can get some advice from the community .I bought a shark air filter for £199. I wanted it new so bought new and not refurbished . Worked fine for 3 weeks and then performance started to deteriorate. I followed all the guidance on sh...

Postage issues

I always enjoy buying on ebay. However, recently I had to pay postage twice. The seller had paid the £2.70 postage, that was added at the checkout and it was tracked, but royal mail asked me for an extra £3.50 to deliver it. I paid it. I wasn't sure ...

Simple delivery a scam- Taking this up with my MP

Just found out whilst I had to pay twice for my post when I bought an item on ebay. “Both local Post Offices now refuse eBay parcels if they’re not labeled correctly—even though we used eBay’s own system. It’s a mess.” Yes, I had to pay twice for my ...

Resolved! Buyer seems to want extra postage

I bought something on ebay yesterday and I paid promptly as I always do. I have now had an email from the seller telling me the postage cost may be too low. I thought as a buyer, you paid the cost of the goods and the postage as stated and that was t...

Selling Policy...waste of time ?

As I am currently experiencing a problem with Evri, whose driver refuses to deliver to my home. (rural but ALL other couriers have no problem), I always make sure anyone I buy from wont ship using them.I felt that with the new seller rules I could be...

Seller cancels order

So I bought a computer CPU on Sunday morning 26/5 and paid immediately , £279.74 including postage. Today 27/5 the seller says he is cancelling the order "due to a problem with the parcel size". I get a refund message from Ebay but money has not appe...

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Empty Packet delivered

I bought a cd and i got an empty packet,they won't answer my Emails to sort this.Ebay send me in a circle.

Courier messed up now l am out of pocket

Help...I do not know what to do next.I purchased a VW seat base from eBay and they delivered the wrong one so they sent me a return label.Fine l packed it the box it came in and put the label on, it was picked up and that was it, so l thought.The fol...

Ebay using Personal Data to train AI - Privacy policy

In case you are not aware this is now happening. There is an excellent thread here https://community.ebay.co.uk/t5/Seller-Central/Ebay-using-Personal-Data-to-train-AI-Privacy-Policy/m-p/7842787#M730583 This may or may not be of concern to you but mos...

Getting notified

Hi, Does anyone know if there is still a way that I can get notified if an item that I am looking for comes for sale on ebay please? I am looking for a specific book. I cannot see anywhere now, that I can ask to be notified if that book is listed on ...

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