@supercarsbaby wrote:
I have opened a return. After some initial timewasting they have agreed the return. The official return on eBay's system has an address label in China but the seller wants me to return it to a uk address and they are being evasive about issuing a shipping label.
If the seller is behaving in an obstructive manner and has failed to provide an eBay Returns Label wait until the fourth working day from the date that you opened the case, at which point you will see a blue button appear in the case history that hadn't been there previously. When that blue button appears click on it in order to escalate the case to eBay.
After you have clicked on the blue button to escalate the case you should see a large white box in which you can enter additional information. If you say something along the lines of "The seller has failed to provide an eBay Returns Label so that I can return the goods for a refund" then eBay ought to decide the case in your favour and refund your money in full. Should that actually be the final outcome you more than likely won't be required to return the item to the seller, as eBay will probably treat the matter as though the seller didn't actually want the item back again due to his or her failure to issue you with an eBay Returns Label in the first place.
