Recieved a fake perfume, how best to word return request?

Ordered what was supposed to be a bottle of Hypnotic Poison Eau Secrete. All the box hallmarks including barcode number looked legitimate, i believe the box is real, but the contents are definitely fake.

Immediate suspicion upon receipt that the Christian Dior official seal label was missing. Its a discontinued perfume so i gave benefit of the doubt with the age it might have peeled off, but i've never been able to get a legit one off without it ripping open the cellophane.

However, the perfume in the box is all wrong. Its got the regular hypnotic poison perfume design on the eau secrete shape bottle. It's made of clear glass thats been painted rather than solid red glass that it should be, theres no embossed name, batch code, etc on the bottle base. The writing on the bottle has multiple letters the wrong size. I'm 100% certain it is a fake, but don't want to risk not getting a refund, so don't know how to word my return.

 

Obviously i return as item not as described, but do i state it is a clear fake in my reason for why i want to return as INAS, list the above reasons and photos, or simply go with the fact the perfume inside the box is labeled as perfume A, but the box is for perfume B, without stating its a fake? Would also appreciate advice on how to word feedback that item was a fake as i'm pretty sure the rest of the perfumes thry are selling will also all be fakes, and do i wait for case resolution to leave feedback, or do it now for other potential buyers before i get my money back?

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Re: Recieved a fake perfume, how best to word return request?

You have received an item not as described,  so you are guaranteed a full refund under eBay's 30 day MBG,  Money Back Guarantee policy,  if you claim within 30 days of the item's last estimated date for delivery.

You then go right of the item in your Purchase History,  and from More Actions select Return this item,  selecting the reason...  Item Does Not Match Description or Photos.

The seller has 3 days to accept the case,  if they don't ,  you need to  escalate on day 4,  or within 30 days,  and eBay will step in and force the refund.

If the seller wants the item back first,  they need to pay for a fully tracked return postage.  On receipt of their item they have 48 hours to refund you.  Again,  if they don't,  you escalate the case.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

 

When leaving feedback do not mention the word ' Fake' that could get the feedback removed,  you can just describe disappointment at receiving an item which was not as described.

 

@ms.claire.valentine 

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Re: Recieved a fake perfume, how best to word return request?

You have received an item not as described,  so you are guaranteed a full refund under eBay's 30 day MBG,  Money Back Guarantee policy,  if you claim within 30 days of the item's last estimated date for delivery.

You then go right of the item in your Purchase History,  and from More Actions select Return this item,  selecting the reason...  Item Does Not Match Description or Photos.

The seller has 3 days to accept the case,  if they don't ,  you need to  escalate on day 4,  or within 30 days,  and eBay will step in and force the refund.

If the seller wants the item back first,  they need to pay for a fully tracked return postage.  On receipt of their item they have 48 hours to refund you.  Again,  if they don't,  you escalate the case.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

 

When leaving feedback do not mention the word ' Fake' that could get the feedback removed,  you can just describe disappointment at receiving an item which was not as described.

 

@ms.claire.valentine 

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Re: Recieved a fake perfume, how best to word return request?

So i should leave all mentions that the item is clearly a fake out of my returns case description, and just say the perfume in the box, is not the same perfume the box says it is?

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Re: Recieved a fake perfume, how best to word return request?

Have asked for a return as not as described due to perfume in the box not being the one on the box, have left out the fact its an obvious fake.

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Re: Recieved a fake perfume, how best to word return request?

There are several options to select for the reason for the return,  so Item Not Matching Description or photos is the beat option here.  Was there an option for item not the one in box?

 

@ms.claire.valentine 

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Re: Recieved a fake perfume, how best to word return request?

Since my purchase they've gone from 100% feedback to 57%, all three other perfume sales have got negs stating clearly fakes.
I knew i was taking a risk on a newly registered seller with 20+ sales but no feedback left, but trusted the returns process if it was fake, despite all research evidence indicating the box was legit.  40% off the typical price this sells for and in unopened condition was indeed too good to be true, but as a collector i rolled the dice.
They won't be selling much longer that much is obvious, i'm confident i'll get my money back, don't think i need to worry about warning others with feedback. Thankyou @tressygirl  for your advice.

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Re: Recieved a fake perfume, how best to word return request?

Oh wow,  yes 57% will most definitely see their marching orders from eBay.

 

Just escalate your case on day 4 if there's no refund beforehand, do not close it early,  on any excuse or promise that seller may make.

 

@ms.claire.valentine 

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Re: Recieved a fake perfume, how best to word return request?

It doesn't really matter what you write

 

Once a case is open, the seller has to send you a return label so you can send it back

 

Once the tracking from this label shows as delivered you will receive a refund

 

The whole system is automated, and done by computers so nobody except the seller will actually read what you write 

 

Your refund is guaranteed regardless of what you write, so don't panic

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Re: Recieved a fake perfume, how best to word return request?

Surprised to report i've received a full refund with no message within half an hour of opening the return.

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Re: Recieved a fake perfume, how best to word return request?


@ms.claire.valentine wrote:

Surprised to report i've received a full refund with no message within half an hour of opening the return.


The seller clearly doesn't want to pay for a return label to get a worthless item back so has just refunded you to save paying for the cost of a label.

 

Looks like they will be refunding all their buyers.....before their account is suspended

 

 

 

 

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Re: Recieved a fake perfume, how best to word return request?


@ms.claire.valentine wrote:

Surprised to report i've received a full refund with no message within half an hour of opening the return.


Excellent !

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