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Order "delivered" - I have not received it.

bogush75
Conversationalist

Hello,

On 24th od November I bought something for my daughter.

Today (2nd of December) it says "Delivered" at 1:38 pm....

I have been at home all day, checked around the house and neighbours - NOTHING.

Delivery is showing - DHL Express Germany.

What shall I do now?

Message 1 of 29
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28 REPLIES 28

Re: Order "delivered" - I have not received it.

I think ebay is slowly but surely going crazy with all the "great changes" they made this year.Screenshot 2025-12-04 at 23-40-52 WebPOD Application.png

Message 21 of 29
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Re: Order "delivered" - I have not received it.

bogush75
Conversationalist

And seller obviously does not give a...

..It is showing "delivered", isn't it  - ebay backs him up, why should he be bothered ? 

😄

Message 22 of 29
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Re: Order "delivered" - I have not received it.

Hi @bogush75 where it says authenticate yourself.

Message 23 of 29
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Re: Order "delivered" - I have not received it.

The tracking shows it was "delivered" to Heathrow. Hopefully, that actually means it was handed over to another courier who will relabel it and deliver to your address. But I've no way of knowing if that is the case.

 

You can keep asking the seller for more info on the tracking and for the Account Number, Contact Telephone Number, Email Address. (I expect you have already asked at least once. I don't see a problem in keep asking e.g. every 48 hours.)

 

If you don't get anywhere/nothing delivered in a few days, you can try talking to ebay customer services and tell/show them the parcel was delivered to Heathrow and not to the address you supplied.

 

You can also try contacting DHL possibly on https://www.dhl.de/en/geschaeftskunden/express/kontakt-express/online/sendungsstatus/sendungsstatus....
If you do, I would keep the question as short at possible/without any complaints - mainly asking if was handed over to another courier or will be delivered by DHL under another tracking number. If their answer doesn't help, ask where it was delivered, if they won't tell you - ask them was it delivered to <whatever postcode is on the ebay order>.

Message 24 of 29
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Re: Order "delivered" - I have not received it.

Where and how do I autenhicate myself? I mentioned earlier I don't have an account with DHL (sender has).

Message 25 of 29
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Re: Order "delivered" - I have not received it.

Thanks,

I still hope it was delivered to Heathrow and will arrive to me one day.

Now - WHY does it show to me and on ebays website it has been "delivered" (I received it) - all green and fine.

I wonder how many buyers had to go and look around their houses, knocked neighbours doors, was stressed by similar situation.. Hundreds, thousands ? Definitely small thing ebay could fix and I am sure their IT geniuses are able to work that with their system. Or maybe they aren't?

Message 26 of 29
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Re: Order "delivered" - I have not received it.

suelel1968_0-1765147404125.png

Click the link I gave you and use the authenticate yourself button. i don't know what it will tell you. I guess it is held up at customs.

Message 27 of 29
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Re: Order "delivered" - I have not received it.

Tricky one.  I had 2 deliveries last week parcels left on doorstep 

the same week it was in the news , big increase in theft ,parcels taken from doorstep

The problem here, some people will try it on , you may not be believed

I have set a limit to how much money I will risk on an item on Ebay

expensive purchases on Ebay long gone.

Message 28 of 29
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Re: Order "delivered" - I have not received it.

Screenshot 2025-12-08 at 07-27-21 Tracking - DHL - Germany.pngI did, looks like only sender (dhl account holder?) can check this. (or maybe Heathrow depot).

All this situation (DELIVERED) is ridiculous anyway.

 

Message 29 of 29
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