02-12-2025 3:53 PM
Hello,
On 24th od November I bought something for my daughter.
Today (2nd of December) it says "Delivered" at 1:38 pm....
I have been at home all day, checked around the house and neighbours - NOTHING.
Delivery is showing - DHL Express Germany.
What shall I do now?
04-12-2025 11:44 PM
I think ebay is slowly but surely going crazy with all the "great changes" they made this year.
04-12-2025 11:47 PM
And seller obviously does not give a...
..It is showing "delivered", isn't it - ebay backs him up, why should he be bothered ?
😄
05-12-2025 1:02 AM
05-12-2025 5:29 PM
The tracking shows it was "delivered" to Heathrow. Hopefully, that actually means it was handed over to another courier who will relabel it and deliver to your address. But I've no way of knowing if that is the case.
You can keep asking the seller for more info on the tracking and for the Account Number, Contact Telephone Number, Email Address. (I expect you have already asked at least once. I don't see a problem in keep asking e.g. every 48 hours.)
If you don't get anywhere/nothing delivered in a few days, you can try talking to ebay customer services and tell/show them the parcel was delivered to Heathrow and not to the address you supplied.
You can also try contacting DHL possibly on https://www.dhl.de/en/geschaeftskunden/express/kontakt-express/online/sendungsstatus/sendungsstatus....
If you do, I would keep the question as short at possible/without any complaints - mainly asking if was handed over to another courier or will be delivered by DHL under another tracking number. If their answer doesn't help, ask where it was delivered, if they won't tell you - ask them was it delivered to <whatever postcode is on the ebay order>.
07-12-2025 7:15 PM
Where and how do I autenhicate myself? I mentioned earlier I don't have an account with DHL (sender has).
07-12-2025 7:23 PM - edited 07-12-2025 7:25 PM
Thanks,
I still hope it was delivered to Heathrow and will arrive to me one day.
Now - WHY does it show to me and on ebays website it has been "delivered" (I received it) - all green and fine.
I wonder how many buyers had to go and look around their houses, knocked neighbours doors, was stressed by similar situation.. Hundreds, thousands ? Definitely small thing ebay could fix and I am sure their IT geniuses are able to work that with their system. Or maybe they aren't?
07-12-2025 10:45 PM
Click the link I gave you and use the authenticate yourself button. i don't know what it will tell you. I guess it is held up at customs.
07-12-2025 11:16 PM
Tricky one. I had 2 deliveries last week parcels left on doorstep
the same week it was in the news , big increase in theft ,parcels taken from doorstep
The problem here, some people will try it on , you may not be believed
I have set a limit to how much money I will risk on an item on Ebay
expensive purchases on Ebay long gone.
08-12-2025 7:28 AM - edited 08-12-2025 7:30 AM
I did, looks like only sender (dhl account holder?) can check this. (or maybe Heathrow depot).
All this situation (DELIVERED) is ridiculous anyway.