Hi
Does anyone know why the eBay site won't let me upload a photo in a returns request for damaged or not as described items?
This has been going on for a while but it's not often that I need to use the service. It is just recently that it's happened with two separate items.
When I go to upload a photo, it opens the window to my laptop for me to select the photo (jpeg) but when I click to open it, nothing happens and so I cannot proceed with the claim. I have all my blockers turned off.
I am not having this problem on any other website, and I can send a photo to the seller through the contact form - it's just the returns process that is not working.
The first time it happened recently I had to go through CS by phone and it's a real pain in the rear end but they couldn't tell me why it wasn't working.
Now I can't even contact CS via the webchat gatekeeper because apparently it is outside normal hours (at 15:30), so I've had to send an email and wait for a response.
So if anyone knows what might be going on, how to fix it etc, I'd be muchly obliged.
