Double deduction for one item

[ih4256]

I hope you’re well. I am writing to bring your attention to an issue I’ve encountered with a recent transaction. The amount for a single item was deducted twice from my account, even though I only placed one order

[tressygirl]

Others have experienced this , and community manager Kat,  made this  post as an answer to the issue...

In most cases when payments are processed twice,  one is usually in a pending status that gets removed , this may take a few days.

@ih4256 

[ih4256]

Hi
hope this email finds you well.
My payment is not in the pending process.
It is deduct from my account.
Can you please assist me how i will get back
Thank you