DHL not collecting

[tfsuk]

For the 2nd time in a week I have used the DHL collect option when I have sold an item on Ebay. On both occasions DHL have failed to collect and I have had to pay DPD to come out. How do i get my money back for this failed courier charge? No links found on Ebay and DHL say I am not the customer??

[kat@ebay]

Hi @nizam74 ,

Thank you for your reply. 

Sorry to hear of this experience with DHL.  The other option would be to use your own courier.  A refund request for the DHL postage can be submitted through the form here .

Thank you,

Kat

[silver.ssprings]

Why should we have to use our own courier? This is the whole point in using ebay, if you can’t provide a service why is it being offered 

[lucy_farmer]

'if you can’t provide a service why is it being offered '

-------------------------------------------------------------------------------------------------------

Well... not just 'offered' : its' being forced. 

If ebay are going to force their system and their choice of courier on all private sellers, they *have* to make sure it works. 

[silver.ssprings]

They don’t though, they clearly don’t care. EBay just palmed me off when I called them and DHL say my “premises” was closed

[davidninetynine]

"DHL are dealing with an higher than expected volume "

If DHL aren't capable of anticipating their sales volumes or responding adequately when their forecasts are wrong, then they are not fit for purpose as a contracted service to a major online sales platform.

Their uselessness contributed to the demise of House of Fraser, and is now doing the same to ebay.

[steveoathgmfc]

First experience of this forced shipping method. Waited in yesterday. DHL text with a window. No one shows up. That was my only only day off before christmas, now no communication at all to say if they will be here today... tomorrow.. 2036?? Ridiculous that eBay is forcing the use of a specific courier service.