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Seller News: September 2025

Read the latest updates to streamline your selling experience.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Items marked as despatched but not delivered

Some of my sold items are often marked as despatched but not delivered. Never had a complaint about non delivery until yesterday when buyer reported non delivery. I’m not saying buyer is lying but it seems too easy to me for buyer to get a refund in ...

Why is ebay gone so wrong

I hadn’t used eBay for years, but a few weeks ago I decided to have a clear-out and sell a few things. Honestly, I’m starting to regret that decision. Even signing back up was a nightmare — it took over a week just to get verified. This is 2025, not ...

Phone number for Ebay

Hi,I need to get hold of a human (chatbot useless) to sort out a non delivery which Ebay has signed off as a delivery and therefore closed my dispute. Thanks.

Concerned about seller ignoring cancellation request

I recently bought an item, and evri supposedly lost it in the post. 2 weeks went by, I'd opened a claim on ebay and it was on pause for 10 days. I got paranoid and orderd a replacement item (from Japan, $36 shipping AND $32.20 VAT) on Monday. Tuesday...

smell

I bought an item of clothing which smells. The seller will not respond to my message and eBay say the seller doesn't accept returns. Should I pay £50 for something which smells? Surely a seller cannot refuse a return in these circumstances? I cannot ...

Page layout

When I enter a search for any product I no longer get results laid out in the gallery view. In fact I don't get results that I can see at all.Not sure what's changed but I'm unable to change it back.Is this a setting I'm missing?

Won 3 items but cannot pay for them as they have vanished???

Put an offer in on 3 separate items from the same seller yesterday evening ,all 3 offers were accepted(had emails saying offers had been accepted) but the bizarre thing is they have vanished and I cannot find them anywhere in order to pay for them.I ...

Help! - No Click & Collect barcode received, even though item has been delivered to C&C location.

Hi,Does anyone know how I can get ebay to send/resend a delivery notification including the barcode used for Click & Collect? They usually send several reminders if it isn't collected straight away, but I haven't received a single one and therefore c...

Required bits missing, no refund seller

Hello,I recently purchased a used carbon fibre heat shield for my motorcycle from a private seller on eBay. The seller does state that they do not offer refunds, which i normally totally understand and respect.However, on this occasion, since my orde...

age verification...

bonkers cant even buy a hole saw..dont have a credit card..god knows how many years ive been a member..over 3000 100% pos feed back...what the hell coud i do with a 2 inch hole saw that cant be done with a glass bottle from any supermarket....absolut...

Anyone with late delivery recently ?

I have sent lot of item recently using yodel and Royal Mail. All have been picked by courier but no update till now. I know yodel just recently changed their system but shouldn’t cause delay in delivery almost 6 items with same day dispatch. Let me k...

Phantom Listings

Although I have given up with the notion of selling on here, thanks to Simple Delivery and compulsory pre-paid indemnities, I still occasionally buy collectibles. More than once, in recent weeks, I have made a bid only to see the listing completely d...

Resolved! Ebay EVRI delivery stole my parcel

I am a seller who has sold thousands of items through ebay over the years, Now since ebay has started issuing their own delivery qr codes, I thought I might as well use them as they're probably even safer. I sent my parcel with the automated EVRI del...

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