on 12-01-2018 5:39 PM
Hi all I opened a case on eBay against a seller because my item hasn’t arrived. I offered to accept a partial refund. Now he says that eBay told him that I need to close case first, to free up his frozen money so he can refund me. I’m positive this is wrong, just need it confirmed. He should be able to get eBay to ask me if I’m happy to get partial amount. Is that right? Thanks, terry
12-01-2018 5:43 PM - edited 12-01-2018 5:44 PM
If you close that case, you cannot open another with eBay, and then, there is nothing to enforce that seller to offer you that partail refund. That should have been discussed and actioned, before the case was opened.
So remember, if you close it, you have no redress from eBay to force that seller then to send you any refund, and surely if you have no item, you require a full not a partial refund?
on 12-01-2018 5:42 PM
why have you agreed to a partial refund?
if your item hasn't arrived you are entitled to a full refund,
once a case is opened the seller can't process a partial refund as the funds are held,
but if you close the case there is nothing to stop them refusing to refund anything,
you should continue with the case and get a full refund.