on 15-10-2011 9:05 PM - last edited on 19-06-2014 9:52 AM by daniel.pi
Does anyone have a working telephone number for myHermes? My package (booked and paid for on 12 Oct for collection on 14th) has not been collected and I have contacted myHermes by email on their Contact Us link only to receive a non-reply email back saying "We apologise, but are unable to deal directly with you regarding your parcel enquiry. Please contact the company with whom you placed your order." !!!!!???? The telephone number I have (013479581***) is not recognised!
on 13-12-2013 8:11 PM
Just had some antique books arrive today that were sent by Hermes. They were left outside in the rain, the box they were sent in fell apart when I picked it up it was so wet, luckily the books are intact but I intend to pursue Hermes for some form of compensation. When I tracked my order it said parcel left in secure location. I hardly think stood in front of my car on the drive in the rain is very secure!!!!! It pi**sses me off that these books have happily lasted over 100 years, yet are nearly destroyed by some inept courier company. From now on I will be insisting that none of my deliveries use Hermes.
on 29-09-2013 2:58 PM
on 10-12-2014 12:11 PM
on 02-11-2012 12:29 PM
my parcel should have been picked wednesday im still waiting , the only contact is through electronic e mail which is slow and tedious and not human, ive tried the contact number to no avail , is this a sign another business is going to the wall, ill probably get bad feedback from my buyer as the package will arrive much later than promised thanks to my heremes.
on 23-02-2016 11:15 AM
on 12-02-2014 11:26 AM
on 03-11-2012 10:18 AM
Good old Rosie coming to the rescue!!!!! I dint think it possible but old herpes customer support is worse than their handling.They have given up responding to my complaints
Finally the Royal Mail battleship is coming out of the harbour having now recognised that online retailing is a major profit centre r buisness.I think the ony reason ebay customers dont use Royal Mail isthat you cant do it online or use paypal which has allowed dresdful operaters like my hermes to flourish
on 05-11-2013 8:36 PM
Never use Hermes..!apparently they tried to deliver twice according to tracking online delivery but never left a leaflet behind,considering they alway deliver during the working hours its pointles to try to re deliver every five days same time!they answerphone says they are open till half 8pm but if you call at 8.25 pm theier offices are closed!so i spent money on something i will never get!worst company ever!
on 16-08-2016 7:37 PM
There is a reason that you cannot speak to anyone at My Hermes, they would be inundated with complaints. I cannot speak to anyone on the phone, I did the live chat and asked for a complaints form. The idiot on the other end eventually asked me what the problem was after I had explained three times. How difficult is this? I ordered from Cotton Traders the parcel did not arrive. The delivery driver said he tried to deliver three times but did not think to leave a note. I cancelled the order. Six weeks later I order from Debenhams the parcel does not arrive. Evidently the driver tried to deliver three times again no note left. Am I supposed to be a mind reader?? I tried to contact Hermes to complain but you cannot speak to anyone and you cannot get any sense from the online chat they just give you the same number to the machine. I will just go to Trading Standards now I am furious
DO NOT USE MY HERMES - "MY RUBBISH" more like. BOYCOTT ANY COMPANY WHO WANTS TO USE THEIR RUBBISH SERVICE. As customers they do not want to speak to us, the only way to get through to them is get large organisations to stop using them. When ordering just tell the supplier if you are using Hermes I do not want to place an order
on 13-01-2015 4:54 PM
sorry all i would for get this out fit.the phone number cost you 10p a minet.do not wast your money.
i lost so much with this lot......i have gone back to the post office.
some thing you can do is complain to the ffair trading offfice,
or to trading standheard,
DO NOT USE HERMES....THERE OVER THE WATER.THERE NO A UK COMPANY.
DO NOT TRUST ENY OF THE DEPO S YOUR ITEM WILL BE A MESS.
LOST ITEMS ARE PUT IN A CAGE.AND SOLD OF IN TIME.
CHECK THE DEPO OUT FOR YOUE SELF.
THANK FROM JOE.
on 19-10-2013 12:20 PM
I concur with all of the above about MyHermes. Left a message on my door, says phone the number below if you have queries, and lo and behold....no number was left. Second attempt is on Monday and I will not be home on Monday but there's no way for me to get that message to them. So that will be two attempts. Will they leave their number the second time?....who knows.
on 25-07-2014 11:25 AM
Having read through the horror stories mentioned here and from my own experience of Herpies, I was expecting never to recieve the package that was sent to me. Thanks to the OP who posted the contact number for them, I rang and after several different voices telling me my call was important, I get through to a guy called Steve. He tries to contact self employed driver.. no answer, but promises to ring me back.
We shall see.
to be updated..
on 23-12-2017 4:06 PM
29-01-2016 1:54 PM - edited 29-01-2016 2:07 PM
I'm just going through the joy of the same hermes c**p. I have who looks like a good seller, but for the courier they chose. My item is nowhere to be found. Hermes are uncontactable in any coherant manner. The parcel was left in my porch aparantly. The porch was locked all day and there is no sign of any communication.
muppetry of the highest order.
It'll all blow out as a bad feedback, because of a bad courier service, and I can't persue it properly because their system says it's all ok. I so frustrated with this.
Earlier in the week the same cretins threw an MSI motherboard over my gate, and it was nearly bust.
on 14-10-2014 9:42 AM
I am currently emailing Hermes at the moment as my parcel i paid for was meant to be picked up yesterday, their answer was " Unfortunately you have used DPD and emailed us at Hermes by mistake " My paypal receipt clearly states HERMES, and I do not have a DPD account... they are clearly giving me the runaround, I will not be using them again.
on 23-12-2017 9:14 PM
on 07-12-2017 3:17 PM