eBay Help
Buying
Discover tried-and-true techniques for better bidding and buying on eBay from fellow experienced members.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Start a conversation

Seller News: May 2025

Catch up on the latest updates focusing on trust and optimisation.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

Play Pause

Forum Posts

Start a conversation

Using PayPal credit

I purchased an item for £145 using PayPal credit, the payment was paid to the seller.unfortunately it was faulty so the seller refunded back to PayPal credit and it says on my account refunded.Ive got my monthly bill through and the £145 item refund ...

How do I contact eBay Cust Service?

A seller found a way to wangle the return process so that they 1/ get the item back and 2/ keep the money, and the return is eBay closed, can't contact ebay about the case, and can't appeal.Can someone show me the webpage that shows how I can phone e...

Resolved! What does the number mean next to your eBay name?

Hi All, After a lot of recent eBay changes, we're now struggling to find out what the number next to a seller's eBay name actually mean. We used to think it was total sales, or total number of positive feedback in the last 12 months, but the numbers ...

Ebay using Personal Data to train AI - Privacy policy

In case you are not aware this is now happening. There is an excellent thread here https://community.ebay.co.uk/t5/Seller-Central/Ebay-using-Personal-Data-to-train-AI-Privacy-Policy/m-p/7842787#M730583 This may or may not be of concern to you but mos...

Resolved! How likely to get a refund?

I bought a perfume last month and upon going to use it for the first time yesterday it doesn't appear to be genuine. (It was a back up which is why I didn’t get around to using it sooner) The seller is no longer registered on Ebay. I've opened a refu...

User avatar by • Contributor
  • 194 Views
  • 10 replies
  • 0 kudos

Resolved! Shark air filter return .

Hi all . I hope I can get some advice from the community .I bought a shark air filter for £199. I wanted it new so bought new and not refurbished . Worked fine for 3 weeks and then performance started to deteriorate. I followed all the guidance on sh...

Postage issues

I always enjoy buying on ebay. However, recently I had to pay postage twice. The seller had paid the £2.70 postage, that was added at the checkout and it was tracked, but royal mail asked me for an extra £3.50 to deliver it. I paid it. I wasn't sure ...

Simple delivery a scam- Taking this up with my MP

Just found out whilst I had to pay twice for my post when I bought an item on ebay. “Both local Post Offices now refuse eBay parcels if they’re not labeled correctly—even though we used eBay’s own system. It’s a mess.” Yes, I had to pay twice for my ...

Resolved! Buyer seems to want extra postage

I bought something on ebay yesterday and I paid promptly as I always do. I have now had an email from the seller telling me the postage cost may be too low. I thought as a buyer, you paid the cost of the goods and the postage as stated and that was t...

Selling Policy...waste of time ?

As I am currently experiencing a problem with Evri, whose driver refuses to deliver to my home. (rural but ALL other couriers have no problem), I always make sure anyone I buy from wont ship using them.I felt that with the new seller rules I could be...

Seller cancels order

So I bought a computer CPU on Sunday morning 26/5 and paid immediately , £279.74 including postage. Today 27/5 the seller says he is cancelling the order "due to a problem with the parcel size". I get a refund message from Ebay but money has not appe...

User avatar by • Conversationalist
  • 77 Views
  • 2 replies
  • 0 kudos
Got buying related questions? Start here:

Featured Posts

Top