on 13-02-2018 12:50 PM
Hi, my item has been signed for by someone in my area, not by me and no address details available, the post office tell mt the tracking number provided does not relate to me in anyway and ebay refuse refund on the basis that the item has been delivered, all be it by somene else at a different address
on 13-02-2018 12:57 PM
I know this is so unfair Ebay , but this this is Ebay Rules , when you open a case , if tracking provided , you will always loose .Surely Details must be available have you been to your local Post Office to complain ?
on 13-02-2018 1:13 PM
If you paid via PayPal, just log into your PayPal account and find the transaction.
Open an item not receive ddispute for it, stating that you've not received your item and when tracking number XXXXXXX is checked it does not show delivery to your address, and that the post office state that the tracking number does not refer to your name or address.
If you have this in writing/email from them, attach it to your claim.