voucher

[sirbryteamps]

hi all 

need some help

so i bought something on PC world that I never received. 

i have got part of the money back but the other seems to appear on my PayPal as a voucher, i have contacted the seller saying i want the full repayment, but they wouldn't and says i should contact eBay for my voucher. 

two things :

1) the resolution centre is not allowing me to contact ebay 

2) am not even sure where the voucher is for me to use,

can someone please advise how i can get my money back or at least show me how to redeem the voucher and where this flipping voucher code is?

thanks 

B

[papso22 · Accepted solution]

Did you pay partly with a voucher?  I would ask PayPal why the refund shows like this, not eBay.

[sirbryteamps · Accepted solution]

oh fair, thank you

[john1297576]

If you bought on Ebay and paid by Paypal, why have you not simply used the Money Back Guarantee and opened a Not Received Case to get a Full Refund.

Ebay requires the original payment to be refunded, there is no option to pay in vouchers.

[sirbryteamps]

how do i do the money back guarantee?

[papso22]

You use the resolution centre at the bottom of the page, but you may be too late and as you already have a refund, albeit partly in a voucher. What did PayPal say when you asked them about that?

[sirbryteamps]

they said it was Ebay i needed to contact as they were just the middle people