seller will not refund

[6697ian]

hi ,end of august i purchased a new motorcycle battery with a years warranty, i recently put it to use but it has failed, the company asked for pictures and readings of voltage etc and said ok what do you want to do, so i asked for a replacement , they then said they havnt got one, any battrery that would fit they dont have in stock , so i asked for a refund , this was refused and they offered credit, i need a new battery and without my money back i cant buy one from elsewhere, surely if it has a years warranty and they cant replace it i should get my money back , help please

[rusticrye]

Ebay's Money Back Guarantee, along with PayPal's Buyer Protection, can legally only cover items which you can see are damaged, faulty, or not as described on receipt.  Ebay and PayPal (or any payment processor) cannot possibly assist with items which you report as problematic further down the line, as they can have no idea who is at fault - you for misusing the item, or the seller for supplying substandard goods.  Only a judge can make such a decision.

But Ebay's MBG and PayPal's Buyer Protection are generous extras to your consumer rights - they don't replace them.  If the seller is a UK business seller, go to the CAB's website to learn what to do ('before action' letter by Signed For post, followed by Small Claims court if necessary) just as you would when dealing with an unhelpful retailer in your local mall.

If the seller is not in the UK, there is nothing you can do, I'm afraid.

@6697ian 

[gindygoo]

eBay don’t get involved in warranties, it’s between you and the seller!