Send button is grey when trying to answer a message from the seller.

The SEND button is greyed out when I try to send photos of the damaged item from my iphone.

 

The seller sent a messagel requesting the photos so I tried to respond by using the 'reply' button, but it doesn't work.

 

The reply link to the seller works from my laptop...but the photos are on my iphone, I cannot get them onto my laptop.

 

But why is the send button grey anyway? 

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The phone app is absolutely useless for that...In fact it is pretty useless for most things!!