Memory foam mattress not returning to normal shape after only 5 month can I claim refund

[briand721]

Can I claim a refund due to it not being fit for purpose after only 5 month. In the discription it states Manufacturers Gaurentee none

[rusticrye · Accepted solution]

Ebay's Money Back Guarantee, along with PayPal's Buyer Protection, can legally only cover items which you can see are damaged, faulty, or not as described on receipt.  So items must be returned in the exact condition in which they were received. Ebay and PayPal (or any payment processor) cannot possibly assist with items which you report as problematic further down the line, as they can have no idea who is at fault - you for misusing the item, or the seller for supplying substandard goods.  Only a judge can make such a decision.

But Ebay's MBG and PayPal's Buyer Protection are generous extras to your consumer rights - they don't replace them.  If the seller is a UK business seller, and proves to be unhelpful when you make contact, go to the CAB's website to learn what to do ('before action' letter by Signed For post, followed by Small Claims court if necessary) just as you would when dealing with an unhelpful retailer in your local mall.

If the seller is not in the UK, there is nothing you can do, I'm afraid.

@briand721 

[briand721 · Accepted solution]

Thanks confirmed what I thought,I will have to put it down to experience as the seller has not replied to my email complaint

[*guinevere*]

It is the nature of memory foam mattresses that they don't go back to normal shape. They take the shape of the person/body who sleeps on it night after night.

Thetre are no warranties with ebay, you would have to deal directly with the seller.

[ruby*tuesday]

No sorry. Neither EBay or PayPal get involved with Warranties. If you have a physical Manufacturers Warranty contact them.