How do i escalate case

[val9062]

I placed an order 6 weeks ago. The seller then said they did not have what i had ordered and was offered an alternative. This never arrived. I opened a case as refund never came. Case opened on 10th august and is still pending. Is there a way i can escalate this. Thanks

[rusticrye]

You have 30 days from the delivery estimate on the order in which to open a case that you can escalate. After that, opened cases are purely for communicating with the seller. If you never saw a date on which to escalate (the date will have been set for 8 full days after opening), then you must have opened the case too late for  Ebay to help you.  That would explain why it's still open - an escalatable case would have auto-closed in the seller's favour after 30 days of inaction on your part.

You will have to open a case in PayPal now. You may have to close the Ebay case first, though, as you can't usually have both open at the same time.

So you're not caught out in future, read Ebay's 30-day Money Back Guarantee. It's on every listing, and in various other places across the site.

@val9062 

[val9062]

Thank you for the info. Will now know for the future.