Ebay advised the seller had sent a prepaid return label. They have not

[suedonym2]

I purchased a pair of sandals from an ebay seller.  They were "defective" because the seller failed to list them as an extra wide fitting.  Seller attempted to persuade me that shoes come in all shapes and sizes and so do feet, so one cannot rely upon how a shoe will fit! 

Surely, this is why we have the system that we do for listing shoes in narrow to extra wide fittings.  The seller should know this, but does not agree,and appears completely unaware of the system in place for listing shoes by size and fitting! 

Seller finally agreed to take the sandals back but insisted that I was in the wrong for pointing out that they should have been listed as an extra wide fitting. 

Ebay advised that the seller had issue a return label.  They have not, and are unreachable.  Ebay, quite clearly is in favour of a seller who inaccurately lists items for sale and it appears that I  have been blocked. 

I have listings currently on ebay, and am now considering removing them as I have lost confidence in Ebay's judgement and integrity.   

[suedonym2]

Ebay is actively blocking the return of these shoes. I have attempted to enter carrier and tracking number. Ebay has kindly filled this in for me, without KNOWING THE CARRIER THAT I USED! It could, for example, be My Hermes!

However, Ebay has it in their head that I returned the item to the seller by Royal Mail, and have kindly entered the tracking number as "2345!"

So, here it is: seller located in Paignton, tracking number: NV153691138GB. Ebay and seller, you will find this entered four times as a "photographic image.." Suggest that you do not interfere with it.

Isn't amazing what the pandemic has brought out in our society. Ebay still not taking phone calls. Most other large organisations are working remotely. Ebay isn't. I wonder why that is.

[m25jet]

Personally I think you should do as has already been advised and escalate the case to eBay after eight days if the matter has still not been resolved so as to get eBay to make a final decision on the case.  If, however, eBay decide the case in the seller's favour for some reason, then there is another option that you could use in order to get your money back.

Should the eBay case be decided against you then open an Item Not As Described case against the seller via PayPal.  Unlike eBay PayPal tend to look into cases in far greater detail, so there is a better chance that the matter would be decided in your favour, in which case you would receive a full refund for the item.