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Community Member
Posts: 23
Registered: ‎03-10-2014
Accepted Solution

Returns

Can anybody shed some light please. I have had 3 bogus purchases on my account totalling £200. And my email address has been changed for notifications..I have not ordered anything since beginning on January but the the items have been delivered to my address ( work that one out) I have asked to return the items to the seller and explained why and they have excepted the return, what I can’t work out the parcels have a sender address as Germany postfach 2007 36243 niederaula. And the address for returns on eBay states a China address. Any ideas?
Community Member
Posts: 4,546
Registered: ‎11-02-2014

Re: Returns

in reply to hel*1

First, change your eBay and Paypal passwords if you have access to do so.

 

Then, do the purchases actually show up on your purchase history, or are you just assuming they were on your account because they came to you'? Also were they paid for through your Paypal account? Then when you know these things (if the accounts aren't now blocked to you), contact eBay.

 

I think it may be better to use the Safety Centre link at the bottom of most pages. The Resolution Centre leads you to what looks like the same links, but perhaps to differently specialised people. The sequence is "Contact us", ""Managing your account", "Other account problems" and "Someone has used my account". (There is a blue button at this stage which might enable you to do something if someone has blocked your access.)  Then use the phone under "Contact Options". 

 

It sounds like a hiacked account all right, but more often than not that results from a lack of security at your end. If you have used a work or public computer, don't use it again. If you must use it, don't have your eBay password entered automatically from a profile, and don't have your Paypal one entered automatically at Checkout. Always log out when you have finished, even if you are only going away for a brief period.

 

If you used your own computer, do a complete system scan with a recently updated internet protection system like Norton, and look at "Programs" in your control panel to see if anything is there with a fairly recent installation date which you didn't instal. Sometimes spyware can come inconspicuously bundled with free downloaded programmes, and that might escape detection because you have installed it.

 

The odd thing is that whoever it was content to let the items come to you. Maybe they blundered, for there is no rule sayiing you have to be clever to be crooked. Or it could be a cruel joke. Think carefully about any tradesmen, cleaners, neighbours etc. who have a key, or know of you planning a holiday.

 

It seems unlikely that a Chinese seller did all this to make a sale. You want to find a way  around either paying return postage anywhere, especially China, and yet not have an innocent seller lose his items. As long as there is a possibility of fraud, you  should prefer to hang onto  the evidence. But just do with it what eBay tell you.

 

It sounds like you have opened the packages. But for anybody in this situation it could be a good idea to open them just enough to see what is in there, but not to get it out. British account hijackers don't get themselves sent the legendary eBay box of rocks. But if it is a new and packaged item, you shouldn't damage the manufacturer's packaging.

Community Member
Posts: 23
Registered: ‎03-10-2014

Re: Returns

in reply to hel*1
Thank you for the info, i found out due to checking my bank statement which I generally do every week, the payments were made from my visa debit card and there were 3 separate items and same amount. I haven’t opened the packages I was just going to return them. Nobody has excess to my paypal account/ eBay and I browse on my own laptop. The items show up on my purchase history and I have changed the email address back to what it should be and changed the password I’m at a loss at why would somebody go to the trouble of doing this.
Community Member
Posts: 4,822
Registered: ‎21-01-2013

Re: Returns

in reply to hel*1

Generally speaking accounts get hacked when you click on a link in a spoof email pretending to be from eBay/PayPal. That takes you to a log in page where you give away your passwords. This could have happened months and months ago.

 

If the payments are actually showing in your Paypal account then the hacker also has your PayPal password, or perhaps you use that awful one click payment method. If the payments have been made directly from your debit card (at checkout) then the hacker also knows all your card details. Personally I would phone the bank and cancel the card. If the card bears a visa logo then you should be able to do chargebacks against the payments as they were unauthorised by you.

 

Always worth telephoning eBay to report the hacking. Make sure you change all passwords and security questions on eBay and PayPal.

 

I do wonder if the hacker forgot to change the delivery address . Have you gone through your whole account to make sure no other details have been changed.

Community Member
Posts: 723
Registered: ‎01-12-2016

Re: Returns

[ Edited ]
in reply to grimgors_mum

 the OP should find another secure up to date etc PC to work from.

 

Changing all your email/ebay/pp passwords etc on the same PC, if you have a keylogger on the original PC, you could give them more info than they already have....

Community Member
Posts: 723
Registered: ‎01-12-2016

Re: Returns

[ Edited ]
in reply to grimgors_mum

I would be carefull of any "couriers" coming to pick the items up, incase its a varient of this scam -

 

https://conversation.which.co.uk/shopping/scam-watch-unexpected-delivery/

Community Member
Posts: 4,546
Registered: ‎11-02-2014

Re: Returns

in reply to hogglesid

Yes indeed. A keystroke logger can be installed software. It will probably show up  on the list of programmes in your control panel, but I think it records data irrespective of user passwords. Or it can be an inconspicuous device plugged in between desktop computer and keyboard cable. That certainly works for all profiles, and won't show up in the programmes list.

Community Member
Posts: 4,546
Registered: ‎11-02-2014

Re: Returns

in reply to hogglesid

wrote:

I would be carefull of any "couriers" coming to pick the items up, incase its a varient of this scam -

 

https://conversation.which.co.uk/shopping/scam-watch-unexpected-delivery/


I would indeed. It would have to be a fake courier if it was addressed to you. But if it was addressed to a stranger's name at your address, you are at risk from an individual without  van, logo or company ID coming around with a false version of what we have heard of for real recently: "I'm from number 58"  (or avenue instead of street) and I have just heard that my  sender got the address wrong."

 

You should check your purchases often enough to know that isn't true, and it was made by you (on paper), not by them. I don't think the police would be very interested in what the OP initially described to us. But it could be different if you are saying "I came telling you last week that someone might come for this parcel, and now I've got a photo and his car number." 

Community Member
Posts: 23
Registered: ‎03-10-2014

Re: Returns

in reply to hel*1
All 3 parcels were addressed to myself and Royal Mail delivered it. I wouldn’t want the seller to be out of pocket (as well as myself) for some mindless stupid idiot who has nothing better to do than hack eBay accounts. I have contacted the seller why the returns address is different on eBay to where the parcels were actually sent from (Germany). Also advise.. when Rufend is given (I’ve deleted the debit card attached to the account) do I need to add the new debit card so refund can be issued.
Community Member
Posts: 4,822
Registered: ‎21-01-2013

Re: Returns

in reply to hel*1

If you do chargebacks then the seller will lose nothing as long as they still have proof that they posted the item to the address supplied on the PayPal payment. PayPal will take the hit.

 

I would be more worried about getting your money back and securing your accounts and debit card.

 

If you saw unauthorised transactions on your card from outside of eBay would you really be worrying about the seller/company involved. Could have been something like plane tickets or a holiday.

Community Member
Posts: 23
Registered: ‎03-10-2014

Re: Returns

in reply to hel*1
Sorry to be ignorant but what’s chargebacks.
account and debit card has been secured/removed. and the situation is slightly different to somebody using unauthorised/stolen use of a debit card as I actually have the goods.
Community Member
Posts: 4,822
Registered: ‎21-01-2013

Re: Returns

in reply to hel*1

A chargeback is where you inform your card company that your card has been used without your permission and they claim back the money from PayPal.

 

The fact you have received the goods is neither here nor there. Your card was used, by persons unknown, without your authority. Who knows why the items arrived at your house. Maybe the hacker forgot to change the delivery address. Maybe you will get a courier knocking at your door asking to take the parcels back.

Community Member
Posts: 23
Registered: ‎03-10-2014

Re: Returns

in reply to hel*1
Why would a courier knock at the door asking for parcels which are addressed to me and when Royal Mail delivered them not sure were your going with that one. But thanks for your advise.
Community Member
Posts: 4,822
Registered: ‎21-01-2013

Re: Returns

in reply to hel*1

Did you look at the link someone posted earlier?

 

 Whoever used your account will also know your email address. You then get an email supposedly  from one of the sellers saying they have fully refunded you and are sending round a courier to collect the item. You could even get a phone call because your phone number was also on your eBay account.

 

‘What would you actually do if someone turned up on your doorstep?

Community Member
Posts: 23
Registered: ‎03-10-2014

Re: Returns

in reply to hel*1
I would tell them I’ve not booked a courier? I may be a bit fuzzy on eBay rules and what goes off but I’m not exactly wet behind the ears either. The seller has already agreed/advised the return address all three items are from the same seller. My phone number has just changed so I won’t get a phone call. I’ve changed my email address to my secondary email account.
Thank you for your advise.
Community Member
Posts: 723
Registered: ‎01-12-2016

Re: Returns

[ Edited ]
in reply to hel*1

So just to be sure whats happened so far with regards to returning the items -

 

you got 3 individual unexpected boxs.

 

you say you have not opened the boxes ?  - I would, just to know whats inside, and to make sure Im not posting anything illegal/banned by RM/courier, and to see if the return label is for a service that covers the full value of whats in the boxes.

 

the seller has now sent you 3 individual (fully tracked to germany?) return labels ?  

 

Community Member
Posts: 23
Registered: ‎03-10-2014

Re: Returns

in reply to hel*1
Hi the 3 items after investing were in my eBay purchase history so I New at some point they would arrive. The parcels has a sender address as Germany the address on eBay to return them is China, and it’s looking like I will have to pay for the returns. Which is roughly £20 each parcel I am actually thinking of keeping them and selling them to get my money back as for 3 parcels £60 to send them back.... oh and I will take your advise and open them. Thanks
Community Member
Posts: 4,822
Registered: ‎21-01-2013

Re: Returns

in reply to hel*1

This makes no sense at all.

 

Someone has somehow used your account and spent £200 of your money. You are worried about getting the items back to the sellers or perhaps making a considerable loss and selling them yourself.

 

Supposing the purchases were several thousand pounds? 

 

Do you think a friend or family member has done this?  I’m trying to work out why you aren’t more bothered about getting your money back.

Community Member
Posts: 13,118
Registered: ‎22-10-2007

Re: Returns

in reply to grimgors_mum

I wouldn't be worrying about returning the goods at this stage, I would want my money to be safely back in my account and have further information on precisely what happened first.

 

 

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There was a meaning to the above post but, due to decrepitude, I have temporarily forgotten what it was.
Community Member
Posts: 23
Registered: ‎03-10-2014

Re: Returns

in reply to hel*1
Grimgorsmum, firstly yes I am bothered about getting my money back. THAT is why I am trying to send the items back for a REFUND?? secondly I have already before posting on here secured all accounts and cards thirdly I am bothered about any more bogus purchases through my eBay account. And what makes no sense? I have considered about selling the items myself as the postage is going to be around £60 to return all three. And this may be the best option. (As per last comment replying to hogglesid) have you actually read my first post.. I will take mrsandfest as a solution thank you all for you reply’s