Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Update regarding “Urgent - VAT action” email
On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...
Do my items auto re-list and I get charged if my subscription runs out?
Hi there, I am a business seller with a shop subscription - if my subscription ends at the end of this month and my listings are set as 'good till cancelled' do they auto re-list and I am charged or do they all go offline with the subscription ending...
Anyone else's payouts delayed by 24 hours?
My payouts are not including the previous calendar days sales, I sold an item yesterday at midday but that hasn't been included in this mornings payout. So only the sales from Sunday were included, and likewise only Saturdays sales were included in y...
Strange delivery price in search. Anyone else noticed this or am I late to the party?
Anyone else noticed this, is it a recent change? or have I missed the announcement? Looking at a glance, this makes my item look like its £2.90 with £7.00 postage as the free deliver can easily be missed while scrolling. In this items case it is the ...
ebay changing definitions for used clothes
Hi, Anyone else not happy about another Ebay change - changing used clothes - to excellent / good/ fair - just like Vinted for a start and why do they want to be like that company! Virtually all of my used clothes are in excellent / perfect condition...
Anchor Shop Concierge Invite
Hi thereI upgraded to the Anchor Shop a while back and have still not received an e-mail invite to the Concierge service. As I am paying over £500 a month I would like this feature to be available to me. Please can you sort this for me asap. Many Tha...
Resolved! INR case - when you think you have seen it all...
Just stumbled over a new standard by ebay: - INR case opened at 14:45- follow-up email received at 15:23 from ebay stating: 'We'll review this case and make a final decision Hi , The buyer has asked Customer Support to review this case and make a fin...
Global Shipping Program
Afternoon All,I have been trying to enable all my listing to be eligible for Global shipping. However, I am not sure that I have done this correctly. What should I be looking for on my listing to verify it is indeed allowed in the Global Shipping?Tha...
Resolved! Help!! App not working!!
Can anyone help please? I run my small barely a business 95% using the app but today it suddenly says unsupported. I have uninstalled the app and reinstalled but am still getting the same message. I urgently need the app to be working as I cannot car...
Resolved! Are newsletters not working?
I had a problem last time I tried to send and have had the same again today. I've tried different browsers just wondered if its only me as haven't seen any posts about this?
Brightness Tool
Anybody else finding the brightness tool in the photo editor isn't working? I adjust the brightness, click done and it just goes back to the original photo.
Promoted listings
Hi, quick question. Do sellers feel having every listing on the lowest (2%) promoted listing is worth it, or is it better to be more targeted?
eBay Messing Again This Time Parts For Specific Vehicles
Here we go again, Why have I a box at the top of my listings asking for vehicle details, this information is clearly displayed at the bottom of the listing. Also you cannot put multiple years in the box as it will not allow it. Why has eBay changed t...
Tips and Tricks for Increasing sales bullet pointed by Gemini Ai
Following on from @vintagechinashop thread Share-your-tips-for-increasing-sales I cut and past all 17 pages into Gemini Ai to create me a 'Key Tips' sheet to help motivate on those days when the negativity creeps in. No magic wand option on the list,...
Customer best offers no longer showing in messages - reported
Had a few offers over the weekend but the offer is not showing in the messages where i'd normally pick it up and respond to it ... still getting an email though but would normally pick this up via messages so have reported it ... might be worth check...
Resolved! atrocious customer service
If anyone who works for ebay and is able to provide feedback to higher ups or is able to solve issues directly - Im making this post to just describe how completely useless and frustrating it is dealing with any of your outsourced customer support. I...
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