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Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Update regarding “Urgent - VAT action” email

On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...

User avatar by Community Team • Community Team
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Anchor Shop Concierge Invite

Hi thereI upgraded to the Anchor Shop a while back and have still not received an e-mail invite to the Concierge service. As I am paying over £500 a month I would like this feature to be available to me. Please can you sort this for me asap. Many Tha...

Resolved! INR case - when you think you have seen it all...

Just stumbled over a new standard by ebay: - INR case opened at 14:45- follow-up email received at 15:23 from ebay stating: 'We'll review this case and make a final decision Hi , The buyer has asked Customer Support to review this case and make a fin...

Global Shipping Program

Afternoon All,I have been trying to enable all my listing to be eligible for Global shipping. However, I am not sure that I have done this correctly. What should I be looking for on my listing to verify it is indeed allowed in the Global Shipping?Tha...

Resolved! Help!! App not working!!

Can anyone help please? I run my small barely a business 95% using the app but today it suddenly says unsupported. I have uninstalled the app and reinstalled but am still getting the same message. I urgently need the app to be working as I cannot car...

Resolved! Are newsletters not working?

I had a problem last time I tried to send and have had the same again today. I've tried different browsers just wondered if its only me as haven't seen any posts about this?

Promoted listings

Hi, quick question. Do sellers feel having every listing on the lowest (2%) promoted listing is worth it, or is it better to be more targeted?

Resolved! atrocious customer service

If anyone who works for ebay and is able to provide feedback to higher ups or is able to solve issues directly - Im making this post to just describe how completely useless and frustrating it is dealing with any of your outsourced customer support. I...

Buying From Private Sellers Who Are Businesses.

Hope everyone is well. I know there is a lot of chat about private sellers who are clearly businesses. My questions are: 1) Since you know they are breaking the 'rules' would you still buy something from them? 2) Would you be happy to pay the extra 7...

Selling

Bring back the new letter and discount and multibuy that is why we pay 19£ because what do we get now this is hitting us we are considering going off eBay

eBay Removed Seller Help

We received no communication about the New Seller Help. We tried to raise an issue via Seller Help, but we spotted the following statement "Seller help is changing Seller help is becoming more personalised, and we're making it easier for you to reque...

User avatar by • Contributor
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