Seller News: August 2025
Get the latest updates for stronger protections and smoother selling.
Forum Posts
Royal Mail 2nd-Class Letter – what’s changing and what isn’t
Royal Mail now has Ofcom’s approval to deliver 2nd Class Letters on alternate weekdays and will remove Saturday deliveries. However, Royal Mail has not set a go-live date, meaning as it stands currently your delivery estimates and seller metrics will...
Join us at eBay Open UK 2025!
We are excited to announce the return of eBay Open UK, our annual event crafted for experienced sellers looking to elevate their business. This year, we're gathering at the iconic NEC (National Exhibition Centre) in Birmingham for a day filled with n...
Postage policy excluded everyone except UK, but South Korean has bought item!
The way the buyer has got round the policy is by having a mailing address at a shipping agent in the UK. Can the sale be cancelled? I have my concerns, because the items was sold as potentially faulty, that this is going to end up with a full refund ...
Resolved! Return badly packaged so received damaged.
Sold a brand new grass trimmer. After a few days the buyer requested a return as they didn’t realise that once assembled it would not fold away therefore it was too large for their storage space. No problem at all, but when returned it came back in a...
Click & Drop IOSS Mark Missing from Labels
I have just had a German customer complaining that he had to pay tax, duties and a handling charge to get his order delivered. I have checked and eBay have charged him the VAT at the checkout via IOSS. Upon checking the RM shipping label the IOSS mar...
No IOSS code given on sale
I wonder if anyone could advise, I have sold an item to Southern Ireland and buyer has paid. Usually on order for items to Europe I am given an IOSS number to put on package but haven't received one? Also when I go to purchase post on Ebay it is not ...
Royal Mail Changes to Second Class Delivery 28th July 2025
Has there been any information from eBay re RM changes from today in that Second Class deliveries will now be every alternate day and no Saturday deliveries. I cannot see any announcements and hope they are going to change the Estimated Delivery Date...
UK Only search not working
over the past couple of days, when selecting ‘UK only’ and searching for listings on the app, it will automatically display and suggest listings from other countries (i assume for lower volume search results). seemingly with no way to disable it. ver...
Ebay International sales from U.K. to USA (business sellers)
I just thought I'd provide some information which I received from the Royal Mail post office branch today regarding the topic of selling on Ebay (generally) from the UK to the USA (particularly with reference to business sellers). Information from Eb...
Returns From Australia to UK
I sold a DVD box set in immaculate condition to an Australian buyer who now falsely claims the item is not as described and wants to return it. Rather than let him keep it for free, I'd rather have it back. My understanding is that I need to supply a...
How do you report a private seller who can be proved to be a running business website?
Can someone tell me how you report a private seller wjo is running a business with a website? This business has 1500 items running and has sold over 3000 items. Their items on ebay lare the same as the ones on their business website. Some of thir lis...
Should I ditch Private Listings?
Sales and profitability couldn't be worse so could I harm sales by allowing people to view bidders? I know people don't like to feel they are being "followed" by other members but I now could not care less.
eBay Click & Collect Item delivered to Royal Mail Collection locker...
Hi all, So, a recent order was to an eBay collection point (Click & Collect), at the customers local petrol station. We used the pre-printed label, with ECP code, etc. Tracking shows delivered and available for collection. However... It turns out tha...
Alternative to Webinterpret?
Is there an alternative to Webinterpret?I only want to list on ebay.com in $, without UK VAT (US is currently suspended until the dust has settled over tariffs etc.)Webinterpret is too expensive for one country, in addition many of my US buyers make ...
Promoted Listings Changes - You Must Be Joking, eBay
Email from eBay this morning. If I read it correctly, from 24th June, if you use promoted listings and ANYBODY clicks on the ad one time...if the item then sells to ANYBODY ELSE within the next 30 days, you get charged as if the first guy bought it.T...
Item being returned used
Hi all, I sell specialist seeds online and have been selling on ebay for 25 years through think and thin! As you can imagine I occasionally get customers saying the seeds didnt grow etc - I usually refund these customers or replace - no problem at al...
Would a mass report to Trading standards get the attention of Ebay ??
After yet another day of trying to compete with business on private accounts I really am at a loss as what to do Todays was a real good one , pro account on another platform - private on eBay Business name and logo , full shopfront and 5400 items sol...
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