on 18-06-2017 2:25 PM
Sold a coffee pot to this buyer 3 days ago I sent a reminder today for payment after hearing nothing from the buyer then this email pops up in my message box
PLEASE CAN OU TELL ME WHAT COURIER OR POSTAL SERVICE YOU WILL BE USING AS I HVE RECIEVED TWO PARCELS THOOUGH HERMES BOTH SMAHED TO PICES WHICH THEY SAY ISN;T COVEREDEVEN TIHOUGH THEY DELBERATELY DAMAGED THEM S THEIR WAS HOLES BY KICKING IN SIDE OF BOXES CLER EVIDENCE AS BOXES WER E LARGE WELL PACKED PADDED BUBBLE WRAPPED THE PLOT COULD HEAR IF WAS BROKEN WHEN BOX WAS LIFTED AT MY BACK DOOR COULD HEAR BEOKEN CHINA CHINKING BUT THEY SAY THEY TELL YOU NOT TO USE THEM IS IT FOR ANYTHING FRAGILE SO WHY ACCEPT A BIX CLEALY WRITTEN RED TAPE FROM SELLER THAT PARCEL IS FRAGILE NECE WHY I KNOW IT W SDAMAGED DELEBERALTY SO DONT WANT TO LOSE ANOTHE COFFEE POT WITH THEM THE OTHER THIGS I AM FINDING DIFFICULT TO GET TO REPLACE THEM DISGUSTED WITH THIS COMPANY GOING TO COMPALING TO EBAY TO STOP PEOPLE USING THEM AS NO ONE IS COVERED AS THEY HAVE SOME MANY THINGS THEY SAY YOU DONT HAVE A CLAIM AGAINST THEM ALSO I DOPN'T THINK ITS LEGAL WILL CHECK TRADING STANDARDS .
The art of communication is alive and well if only i could understand it!
on 18-06-2017 3:10 PM
Seems pretty clear to me, the buyer is asking if you use Hermes and they apparently don't know about the money back guarantee, I'd message them stating your prefered courier and open an unpaid item case if payment isn't forthcoming.
on 18-06-2017 3:15 PM
Yep they have had some bad experienced with Hermes so are probably hoping you don't use them. Perhaps they should have asked that question before buying.
on 18-06-2017 4:04 PM
on 18-06-2017 8:49 PM
on 18-06-2017 9:26 PM
Yes cancel this sale as she is asking for something that you have not offered in the listing (in respect of the postage).
And she sounds like trouble.
And her caps lock key is stuck down which is driving her nuts.
on 19-06-2017 4:23 PM
In 18 Months Out of 1100 Parcels sent with Hermes we have had 4 breakages. Out of 56 sent with Royal Mail 7 (2 in past month). I dont think it matters which carrier you use if you dont pack carefully then expect damage, We sell China mostly so know it needs to be "Football" Proof.