Late delivery EBAY glitch bug.

[palison_123]

I have noticed that Ebay are telling me that over 3% of my items were posted late .

This is impossible as all items go out on time.

It seems that Ebay attempt to update shipping dispatch information is flawed .

As you can see from the screen shot Ebay are calculating the delivery date as the dispatch date .

@Ebay can you reply to this and sort it out? 

[eyewear247]

Mine is now over 2% when it is very rare for me despatch any items late.

This is because I have a Royal Mail business collection and my mail is taken away in sealed sacks that has always previously been opened and scanned for acceptance at my regional mail centre the same evening.

From the beginning of November there have been frequent occasions where the mail has not received its first (and in eBays eyes) a late acceptance scan only when it has reached the local regional mailing centre or even the local delivery office.

I am bracing myself to go over the 3% threshold and then loosing my TRS and fee discount that goes with it..

[4_bathrooms]

---

@palison_123 wrote:

I have noticed that Ebay are telling me that over 3% of my items were posted late .

This is impossible as all items go out on time.

---

What does the carrier's own tracking show?

eBay treats the first scan as the acceptance scan even if the only scan is the delivery scan. In my experience eBay does seem to be able to obtain the acceptance scan for regular 1st/2nd Class parcels even when the postage was bought direct from Royal Mail and no acceptance scan is shown on RM's website.

This is also the reason I don't upload tracking for haulier items at all. The first scan is not when the pallet is collected from our warehouse but when it is scanned in at a central distribution hub. Uploading tracking therefore means there is a 100% chance eBay will mark the item as "despatched late" even though it was despatched on time.