Estimated Delivery Dates - Incorrect

[milly*fiory]

Just noticed that one of my listings has Next Day Delivery against it (from a Buyer's perspective.)

I don't offer this service up front, so I checked behind the scenes.

My postage options under my business polices are set up correctly, i.e.

- dispatch within 1 working day of sale

- default option - 2nd class Royal Mail - delivery in 2-3 days

- 2nd option - 1st class Royal Mail - delivery in 1-2 days 

But when looking at my listings from a Buyer's perspective, 2nd class and 1st class options both say delivery in 1-2 days. (Although 2nd class postage price is obviously less.)

I've just contacted eBay Customer Support about this and they're going to raise with their IT Dept, but has anyone else solved this problem?  

[vwpartsuk]

Still not fixed I see... any update eBay?!?!

[quartzology]

I doubt they will ever fix this.

I have so many late deliveries now due to this, my metrics are always jumping between High and Very High.

Below is an example of how bad this now is.  (Obviously the screenshot was not taken today lol)

[pegr-834437]

Surely after 3 months Marco has sent numerous emails chasing it up to get some answers and not just forgotten about it. There needs to be a sticky on this forum with all the issues and any updates. That way everyone will know whats been reported and either how long they have been ignored or any update. 

[xyz307xyz]

Have you tried different second class [or other] options?

See my post https://community.ebay.co.uk/t5/Business-Seller-Board/Royal-Mail-Changes-to-Second-Class-Delivery-28...

(I'm not a business seller and things may have changed over the last 5 weeks.)