Business Seller Board

US tariffs reminder and Royal Mail shipping changes

We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...

Join us at eBay Open UK 2025!

We are excited to announce the return of eBay Open UK, our annual event crafted for experienced sellers looking to elevate their business. This year, we're gathering at the iconic NEC (National Exhibition Centre) in Birmingham for a day filled with n...

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eBay's false estimated delivery dates, now several messages from buyers not happy.

I have been going on about this issue like a broken record. I have reported it several times and even been on the community chat several times. Ebay claim the EDD's are working fine. They are not. Ebay are giving buyers delivery dates as same day del...

is there and issue with buyer being able to pay for accepted offers?

i've accepted several offers over the weekend and one this morning and none of the buyers have paid for the items. is there an issue with the process now or have eBay gone the way of Vinted and Depop and made offers no longer binding?

Link to eBay Concierge has disappeared

I have been a Top Rated Business Seller for many years and have spoken many times to eBay Concierge who have generally been most helpful. However today I have had several issues with the eBay site, but when I tried to contact Concierge in the usual w...

Resolved! How can I make a complaint about Ebay customer services?

I am very dissatisfied with Ebay customer service advisors. I would like to make a complaint and would like to know how to do this?

How do I collect US tax/duties without enrolling in the GSP?

Hi, can someone please explain to me how I can continue selling to the US? I've had a couple of orders, and no tax was collected upfront, so I've had to cancel the orders. Do I have to enrol in the Global Shipping Programme so that all taxes are coll...

eBay's automatic positive feedback no longer being applied

Good afternoon everyone As many of you are aware eBay introduced automatic positive feedback for business sellers, providing certain criteria's. The item had been received on time, no issues raised, and the buyer has not left feedback already. eBay w...

Lack of visibility for business sellers

I’m really getting tired of this. Profit so far this month excluding the cost of the item are -£44 in fees including shop fees. This should be my busiest time of the year and I’m certain that it’s all down to the lack of visibility if you refuse to p...

Yodel Direct by inPost - Can we post parcels using Lockers?

Hello, Anyone tried Yodel ebay parcles at InPost lockers? Tried today but it won't scan our parcels barcode- Howevever received an email from Yodel to say their parcels can now be posted using InPost Lockers. Has anyone expereinced any issues or do w...

How can I identify `buyers` wanting a reduction in a fixed selling price.

It would help me greatly if I could identify these supposed interest parties. Reason being is that I guess most of the requesters are sellers of similar material. Many a time I post a fixed price yet within minutes there is a request for a discount. ...

Variations Not Working

I've tried on two different browsers and there is an error on the variations if I try to add any to my lisitings.Columns out of sync, drop down options not there. I noticed this yesterday too, so left it and tried again today and still it's broken. d...

Resolved! Ebay staff are sending me offensive messages. This is causing me great distress. How can I stop them

I listed 2 suspender belts with bras for sale. As you know, suspender belts are worn on the waist. But Ebay staff repeatedly remove my listings, saying they're offensive and violating their policies. Their messages say that the waist belts are next t...

Change of payment terms being rolled out to every buyer...!

Had this message from ebay last. Contacted them this morning as all our orders are on hold for at least 30 days. CS confirmed it is being rolled out to every business seller. Can anyone confirm that this has indeed happened to them? This is the end o...

Extended ‘Item Not Received’ protections eBay Labels only!

eBay has just announced new extended “Item Not Received” protections. But like with every eBay update, there’s always a catch.Are you covered? You qualify automatically when you meet the following criteria: Item dispatched within your stated handling...

Advertising

For some time E bay have been promoting advertising. This seems to be in place of the listing being visible in a Google search . We have seen a major fall off in E bay sales since the Covid outbreak , most of the items we have listed do not now show ...

Shipping to US royal mail DDP

US sales represent around 15% of my cross platform business. So I've started an experimental ship to US before peek trial.I'm a royal mail account customer and on Thursday they introduced their Delivery Duty Paid (DDP) service. Its billed as invoicin...