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Your February 2024 Seller Update

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What do new HMRC rules mean for selling on eBay?

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Item collected but still apparently "processing"

I was able to collect an item I purchased from a delivery shop, but the order page still says "Order processing" and "Your order is being prepared". How do I get that changed? This keeps haunting me; sometimes it takes longer to get to sleep at night...

Fed up with UK based sellers shipping from China!

It's getting more and more frustrating having to determine whether items are actually UK based or not.So many sellers who have a UK based address are shipping from China. It's a painstaking process to go through.Some are easier than others to identif...

Can sellers mislead with sizes?

I bought an item that is stated to be a 12 (UK), it is an 8 at a push. (I know UK sizes arent exact, but the difference here is drastic). Seller requires original packaging for a return, but a vacuum seal meant I couldn't see the absurd disparity 'ti...

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Resolved! How to get refund

Hi, So I purchased a ps4 for £87 it said collection only I agreed with the buyer to get it posted to me if I pay him a tenner straight to his bank account which I did. He said he could not access his money until I gave him the collection code which I...

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  • 319 Views
  • 9 replies
  • 0 kudos

Help! - No Click & Collect barcode received, even though item has been delivered to C&C location.

Hi,Does anyone know how I can get ebay to send/resend a delivery notification including the barcode used for Click & Collect? They usually send several reminders if it isn't collected straight away, but I haven't received a single one and therefore c...

negative feedback

Apparently it's okay with ebay if a buyer lies & says that the item arrived in the wrong size when I sent the size they ordered, threaten me with negative feedback, get a full refund & get to keep the item for free, demand that I send another item in...

Ebay getting worse for buyers

Don't know about you but my experience of eBay has gone down massively this decade, they literally have gone against buyers giving us no protection against thieving courier companies even after proof provided and now they won't let you cancel orders ...

Setting the "DEFAULT" search location.....

How difficult would it be, for eBay to allow you to set the DEFAULT search location."Default" is an option, so it must have a setting somewhere, but there it no way to set it.Would be nice to not have to set it all of the time.It could also influence...

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  • 48 replies
  • 37 kudos

I have to pay for return postage - item faulty

As a seller in the past I've had to pay the postage costs for a buyer to send an item back to me, despite not accepting returns and the item being as described. I recently purchased a sink plug which costs under £4. It didn't fit the sink or any sink...

Can't view an item again after purchase.

For some reason, once you've purchased something, you don't seem to be able to view the photos of the item again anymore. It's extremely annoying that if you want to check a detail on the item, you can't open the pictures to check.Why do ebay keep ch...

Resolved! Remove very annoying 2 step verification process

How do I get rid of this supremely annoying thing? It's only been there a morning and I'm already sick of having to fetch my mobile phone to get the code. I am not surgically and unhealthily attached to my phone, it is not with me constantly and exce...

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