We want to relieve some of the pressure your business is facing due to the changing circumstances surrounding the COVID-19 pandemic. We fully understand that you need the flexibility to sustain your business and this is why we're again offering a solution to support sellers.
We’ll now refund your Shop subscription if you have to shut down your eBay Shop for an extended period of time*.
If you enabled your Time Away settings and hid all fixed price listings for 21 days or more between 5 and 25 of November, eBay will credit you with that month’s Shop subscription.
If you enable your Time Away settings and hide all fixed price listings for 10 days or more between 5 and 25 of November, but not the full period, eBay will credit you with 50% of the month’s Shop subscription.
To opt into the refund:
1. Accept the invitation to opt-in any time from today until 25 November to get your subscription refund for November.
2. Enable your Time Away settings and hide all fixed-price listings. If you’ve already enabled your Time Away settings and hidden your fixed price listings, all you have to do is to opt-in.
3. Receive your refund back to your account - see our Terms and Conditions* for details.