Dear Sellers,

 

We want to relieve some of the pressure your business is facing due to the changing circumstances surrounding the COVID-19 pandemic. We fully understand that you need the flexibility to sustain your business and this is why we're again offering a solution to support sellers.

 

We’ll now refund your Shop subscription if you have to shut down your eBay Shop for an extended period of time*. 

 

  • If you enabled your Time Away settings and hid all fixed price listings for 21 days or more between 5 and 25 of November, eBay will credit you with that month’s Shop subscription.

 

  • If you enable your Time Away settings and hide all fixed price listings for 10 days or more between 5 and 25 of November, but not the full period, eBay will credit you with 50% of the month’s Shop subscription.

 

To opt into the refund:

 

1. Accept the invitation to opt-in any time from today until 25 November to get your subscription refund for November.

 

2. Enable your Time Away settings and hide all fixed-price listings. If you’ve already enabled your Time Away settings and hidden your fixed price listings, all you have to do is to opt-in.

 

3. Receive your refund back to your account - see our Terms and Conditions* for details.

 

You can opt-in: here



*Terms and conditions apply. Available to all eBay.co.uk Shop subscribers with a Basic, Featured or Anchor Shop on 5 November 2020.