Dear Sellers,
From 20 June 2021 we’ll be making a change on the evaluation of your Item not received service metric rating.
Service metrics give you the ability to compare and benchmark your performance against other sellers selling similar items and can help you reduce after-sale buyer requests.
Please note: this change will only affect a limited number of sellers.
What’s changing?
- If your Item not received service metric rating has been evaluated as Very High for two consecutive evaluations, time will be added to buyer-facing delivery estimates. For example: if you are rated Very High in your 20 June and 20 July evaluations, time will be automatically added to your buyer-facing delivery estimates from 20 July.
- When your Item not received service metric rating is no longer measured as Very High at the next evaluation period, time will be automatically removed from your buyer-facing delivery estimates. For example: if you are rated High in your 20 August evaluation, the additional time added previously will be automatically removed from your buyer-facing delivery estimates.
- This change applies to listings on ebay.co.uk and in the postage categories you have been evaluated as Very High.
Why are we making this change?
- To better help all buyers receive the best possible service.
- To help reduce time-consuming and costly after-sale buyer requests.
- To continue to drive trust and possibly new and repeat customers for your business.
How will I know if I’m affected by this change?
- This change will only impact a small proportion of sellers from which buyers are not receiving the best possible service.
- If on your evaluation you are rated High or Very High in the Item not received service metric, we will send you a notification email, and additionally you can find more details in your service metrics dashboard, located under the Performance tab in Seller Hub. Learn more about how to monitor your Service metrics: here
Thanks for selling on eBay,
Your eBay Team
