UK delivery company Tuffnells Parcels Express has entered into administration. As a result, it has been reported that all of the hubs and depots at Tuffnells, which delivers large and bulky goods to more than 4,000 businesses across the UK, will be closed until further notice.
To help reduce the impact on your business caused by Tuffnells entering into administration, eBay will automatically protect your performance on affected transactions between 11 June to 1 July 2023. This covers:
- Your late delivery rate, which will be removed for affected orders between 11 June to 1 July 2023.
- Your “item not received” count in your service metrics dashboard will be automatically removed for affected orders.
- We will also remove any negative and neutral feedback relating to or arising from late or non-delivery as a result of Tuffnells entering into administration.
To support businesses that sell large and bulky goods, eBay has secured discounted rates with a number of alternative bulky delivery providers such as Arrow XL, Furdeco, BJS Home Delivery and Palletways. To find out more and to register your interest, visit eBay Bulky.
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Your eBay Team
