Question Re: Packlink Insurance Claim in Selling on eBay DND

Packlink Insurance Claim

malteeeser — Thu, 25 Feb 2021 12:11:20 GMT

Hello Has anybody ever got an insurance claim back for damaged items from Packlink? I may have to start a Small Claims Court proceedings. I can't beleive it! Please somebody give me a good news story?

Re: Packlink Insurance Claim

tobiasd4 — Thu, 25 Feb 2021 12:17:45 GMT

Packlink compensation is very poor, they hardly cover anything.

See details here:

Buying and printing postage labels | eBay

Re: Packlink Insurance Claim

red_magpie — Thu, 25 Feb 2021 18:01:41 GMT

I may have to start a Small Claims Court proceedings.

Before you do, make sure that you have read their terms and conditions. The following links may help:

https://support-ebay.packlink.com/hc/en-gb/articles/209085085-Compensation-process-

https://support-ebay.packlink.com/hc/en-gb/articles/360004768420-eBay-Delivery-Powered-by-Packlink-Terms-and-Conditions

Re: Packlink Insurance Claim

malteeeser — Thu, 25 Feb 2021 18:08:12 GMT

Thank you so much. I have done EVERYTHING by the book. I need to wait a few more days though. I hate the silent treatment. But can I claim against Hermes who apparently are being slow to respond to Packlink?

Re: Packlink Insurance Claim

malteeeser — Thu, 25 Feb 2021 18:09:13 GMT

I am DETERMINED to leave Packlink a good review on Trust Pilot. There must be some happy ending stories?

Re: Packlink Insurance Claim

tobiasd4 — Thu, 25 Feb 2021 18:11:58 GMT

If you bought through packlink, you have to claim from them, Hermes won't help.