Question Re: Formal Complaint in Selling on eBay DND

Formal Complaint

mccraz — Mon, 22 Feb 2021 18:34:35 GMT

Hi everyone,

I have phoned E Bay Customer Service and they still haven't sorted out a simple matter when someone won an auction and just didn't pas anyone know how to make a formal complaint?

Re: Formal Complaint

redwick1 — Mon, 22 Feb 2021 18:54:59 GMT

I am guessing you are saying they did not pay

It is up to you to deal with it

You dont phone ebay as the way of dealing with problems with items is in the resolution centre at the bottom of the page

If you have a non payer you open a non payment dispute at the bottom of the page under Resolution Centre.

You can open one after 2 days and close after another 4 days.

You get your final value fees back the non payer gets a strike and neither of you can leave feedback.

If you dont do this then ebay do not know you did not get paid and you have to pay the fees.

You have 32 days to open a dispute

Re: Formal Complaint

rusticrye — Mon, 22 Feb 2021 19:08:19 GMT

The entire system is automated (it has to be on a site with many millions of members), so you don't contact Ebay when a buyer doesn't pay. You use the on-site tools that Ebay supplies, ie. you open an Unpaid Item case (within 32 days of the purchase date), and close it as 'unpaid' after 4 full days to get the selling fee credited back to your Ebay account. You're then free to relist.

Add the non-payer's Ebay ID to your Blocked Bidders List. And while you're there, tighten up your Buyer Requirements (Account...Site Preferences...) to lower the risk of getting non-payers and other rogue buyers in the first place. Pay particular attention to the one which blocks those with 2+ Unpaid Item strikes in 12 months.

Finally, everything you need to know about selling on Ebay, including what to do when a buyer doesn't pay, is in the Seller Centre. There's even a section there especially for new and inexperienced sellers.

@mccraz

Re: Formal Complaint

plpmr — Mon, 22 Feb 2021 20:43:19 GMT

adding to advice already given -

Always best to know all the rules to protect your account.

For non-payers you open an unpaid case.

your buyer can pay or not and if not they get an unpaid strike.

They can appeal said strike and report you for feedback abuse for the false positve you left announcing they were a non-payer and that will damage your account.