late delivery

fishgem — Mon, 22 Feb 2021 14:15:48 GMT

posted item first class recorded delivery, supplied tracking as usual but not arrived, its only a couple of days late, but buying is getting impatient. i have excellent feedback,but worried that that is about to chang

Re: late delivery

redwick1 — Mon, 22 Feb 2021 14:59:37 GMT

Make sure the tracking is on the item in your sold section

The buyer needs to open a not received dispute

If they do then you need to deal with it and if it does not say Delivered then you have to refund the buyer in full.

If they escalate to ebay after 3 days you will be left with the fees and a defect on your account

Then make a clain from the courier or Royal MAil if you can

Go to their sites or where you bought the tracking from and check what claim you can make

Have you checked the tracking on both ebay and the site or the courier or RM

Sometimes ebay is a bit slow to update

It does depend on how you deal with the problem as to how a buyer view the transaction

Question Re: late delivery in Selling on eBay DND

late delivery

Re: late delivery