Question Re: Problem with postal rate tables in Selling on eBay DND

Problem with postal rate tables

record-box22 — Mon, 28 Dec 2020 17:02:50 GMT

I've been using Postal Rate Tables for my international rates on some of my listings for some time with no problems, then about the 14th Dec these listings started showing the lowest international price to UK customers in searches and in my shop, so instead of saying free shipping it shows +2.50. The strange thing is when you fully click on the listing, it shows correctly as free shipping...

I've reported this twice to Ebay who says it will be looked at by the technical people, but nothing happens...

So today I found if I stop using table rates, this doesn't happen. So did a bulk revision but the table rate box remains ticked! So does this mean I have to manually revise 1100 listings? All this at a time when I've had to suspend International Shipping and it's killing my UK sales...

Re: Problem with postal rate tables

tobiasd4 — Mon, 28 Dec 2020 17:13:08 GMT

Ebay postage rates are up the creek at the moment,

Royal mail prices increases from 1st January 2021, so looks like they are still trying to sort it.

I always check prices direct with carrier, never trust ebay.

Re: Problem with postal rate tables

record-box22 — Mon, 28 Dec 2020 17:17:43 GMT

My prices are correct, just displaying incorrectly, EU price showing on UK searches and store

Re: Problem with postal rate tables

vieforvinyl1 — Thu, 04 Feb 2021 11:01:38 GMT

You might want to have a look here:
https://community.ebay.co.uk/t5/Selling-on-eBay/My-listings-are-showing-with-European-postage-rates/qaq-p/6864319/comment-id/424399#M424399
Not that it contains a solution but I think it is the same issue. Were you able to get it sorted?

Re: Problem with postal rate tables

record-box22 — Thu, 04 Feb 2021 11:06:40 GMT

Yes this is the same issue thanks, reported it to Ebay 3 times, waited a month while losing sales, then I had to bite the bullet and manually remove table rates from all my 1500 listings. You have to manually un-tick the table rates box on each listing, there's no way to bulk remove?!

Re: Problem with postal rate tables

vieforvinyl1 — Thu, 04 Feb 2021 11:13:09 GMT

I am fortunate on that I only have a hundred or so listings so not such a huge task.
What I cannot understand is why there are only 3 of us affected. I know eBay don't seem to apply changes to everybody at the same time and may don't sell internationally or use the rate tables biut why just 3 of us. Maybe there are a lot more using a much different heading.

Re: Problem with postal rate tables

vieforvinyl1 — Thu, 04 Feb 2021 15:14:02 GMT

I seem to have solved the problem but I am not quite sure how I did it as I did nothing that I didn't try yesterday.
I selected all of my listings and went to bulk edit.
Once that opened I again selected all the istings.
I went to Edit Fields / P&P (International) changed it to Flat: Same Cost To all buyers, left the Use rate Table unticked and put in my higest price for international postage and saved and submiited them all.
All my listings then changed to show the correct UK postage in the list/search view.
Within each individual listing the Use Rate Tabe is still ticked.
My intention was to then put a warning in the description for International Buyers to contact me for a correct postage quote but when I change the country in the postage details it is currently giving the correct postage for that country,
I've no idea why this worked and I am ready for it to have reverted in an hour / day / week.