Question Re: Why isn't 'Late-Delivery Rate' percentage based? in Selling on eBay DND

Why isn't 'Late-Delivery Rate' percentage based?

freeqlo — Fri, 25 Dec 2020 00:54:07 GMT

Why are the other metrics to be ranked as a 'Top Rated Seller' percentage based, and the 'Late-Delivery Rate' marked as a random number of 5?

It's only started to bug me as I've been pushing to get the top-rated seller badge recently... I asked an agent how it was fair to expect for example... Music Magpie to hit a late delivery rate of 5, and be in the same category as Joe Bloggs who might sell 10 items a month...

Surely theres a fairer way to do this that doesn't penalise the larger businesses that surely the 'Top-Rated Seller' badge was designed to help? I'm currently on 2 due to COVID and feels like I could lose the status as soon as I gained it!

Just venting here!

Thanks

Re: Why isn't 'Late-Delivery Rate' percentage based?

rusticrye — Fri, 25 Dec 2020 15:37:12 GMT

To vent, or to discuss issues, you need to post in Seller Central in the Discussion forums. The Answer Centre is for those who have questions that require urgent answers.

@freeqlo

Re: Why isn't 'Late-Delivery Rate' percentage based?

john1297576 — Sat, 26 Dec 2020 11:10:35 GMT

Just look at recent ebay announcements, they are made to be read.The latest may affect any late deliveries you have.

Re: Why isn't 'Late-Delivery Rate' percentage based?

freeqlo — Sun, 27 Dec 2020 13:33:21 GMT

RTFQ John - I wasn't complaining about my situation.

I was asking about the metric in general.

Thanks for adding 0 value to my post!

Jack

Re: Why isn't 'Late-Delivery Rate' percentage based?

pixiesen2012 — Sun, 27 Dec 2020 16:49:06 GMT

it is percentage based,

and to protect low volume sellers there is a minimum count number as well