Question Re: Cancelling a transaction in Selling on eBay DND

Cancelling a transaction

mikenglen — Mon, 14 Dec 2020 13:53:20 GMT

I f an item is advertised as not working sold for spares or repairs , can the buyer cancel the transaction stating the reason for cancelling is because " It is not working"

Re: Cancelling a transaction

papso22 — Mon, 14 Dec 2020 13:54:33 GMT

Do they want to cancel it, or do they want to return it?

Re: Cancelling a transaction

mikenglen — Mon, 14 Dec 2020 14:02:15 GMT

Hi the buyer wants to return the item

Re: Cancelling a transaction

john1297576 — Mon, 14 Dec 2020 17:58:12 GMT

If they haven't paid it will be cheaper for you to cancel at buyers request, then there will be a refund of ebay fee and no Paypal Fees to pay.

If they have paid, if they open a Not A Described Case then I am afraid, although it sounds stupid they would win and you would still have to refund and lose out on the Paypal Fees already deducted and if you did not do it then you would not get the selling fee refunded, and ebay would refund at your expense. If they have already received it you will also have to pay for a return label.

Add buyer to your Blocked bidders List, you can do without buyers who can't read.

Re: Cancelling a transaction

mikenglen — Mon, 14 Dec 2020 20:27:15 GMT

Thanks for the advice, will ask for the return as you suggested.