Question Re: how many days after a case is opened does e aby step... in Selling on eBay DND

how many days after a case is opened does e aby step in and help

markea-1642 — Mon, 30 Nov 2020 12:31:28 GMT

When does the option Ask us to step in an help become available on a case

Re: how many days after a case is opened does e aby step...

red_magpie — Mon, 30 Nov 2020 13:06:51 GMT

After three business days.

It's all explained here: http://pages.ebay.co.uk/help/policies/money-back-guarantee.html

Re: how many days after a case is opened does e aby step...

rusticrye — Mon, 30 Nov 2020 13:10:21 GMT

On the date shown within the case, and to the second from opening. Just follow the case instructions to ensure the buyer can't escalate it.

@markea-1642

Re: how many days after a case is opened does e aby step...

rusticrye — Mon, 30 Nov 2020 13:15:08 GMT

That's what I thought, red, but I opened one the other day and am having to wait 6 days before I can escalate. That's why I didn't provide the OP with actual numbers.

@markea-1642

Re: how many days after a case is opened does e aby step...

littleweet — Mon, 30 Nov 2020 19:02:48 GMT

go to resolution centre select seller problems click on your item, click on return details it should all be there