Question Re: Buyer has asked feed back to be removed but ebay won't in Selling on eBay DND

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keepsakesforyou2014 — Wed, 25 Nov 2020 19:56:34 GMT

I dont have any feed back revsion request as I do not sell that much so getting request every 1000 I sell is impossoble

the buyer has contact me directly and requested the feed back to be removed

called ebay and they wont remove it dispite the buyer tell them to and giving the OK to do so

HELP!!!

Re: Buyer has asked feed back to be removed but ebay won't

john1297576 — Wed, 25 Nov 2020 10:50:34 GMT

I see you already have 47 revised feedback so if you have used as many as allowed, then there is nothing you can do.

Remember it is Defects that can really damage your account.

The only Negative I can see is far too long ago to remove, needs to be within 30 days. You still however have your 100%.

Re: Buyer has asked feed back to be removed but ebay won't

keepsakesforyou2014 — Wed, 25 Nov 2020 11:27:45 GMT

Yes I have no more feed back revision request - as used the all in pass as 9/10 buyers dont read what they buy then once explained they then are happy to remove the feed back despite my listings being so indpeth

I dont understand why ebay wont remove the feed back based on the buyer telling them to do so - its no different to if I was sending a request to change for the buyer

its falsely portraying the truth as the issue is resolved and no longer a negative

they keep saying its the customers experience and all but it is not as they dont want that feed back there anymore and the out come is not what was send (if that makes sense)

Re: Buyer has asked feed back to be removed but ebay won't

keepsakesforyou2014 — Wed, 25 Nov 2020 11:30:10 GMT

after fighting on the call - I manage to get it removed but moving forward I dont understand if the buyer wants it removed it shouldn't be questioned